Process Associate - backend operations

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate - Retail Banking!

We are looking for candidates who would be required to process customer requests as per the set procedures within defined timelines and with high accuracy standards.

Responsibilities

Process request as per the application, referring to standard operating procedures

oUpdating Customer Demographics in Bank System

oPolicy Set up and document generation

oMortgage Tax payment

oSearching customer contact information

oReconciliation of internal bank General Ledger Accounts

oPosting Check details into the bank system

Coordinating with Bank Vendors to gather information and respond back to customer enquiries

Qualifications we seek in you!

Minimum Qualifications

Any Graduate

Preferred Qualifications/ Skills

Any Graduate

Preferred skills:

Communication: Proficient in Reading, Writing and Speaking skills (English)

High level attention to detail and accuracy

Demonstrate delivery of high-quality output

Ability to work in a changing environment

Knowledge of banking terminology (preferred)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit, paying to apply, or purchasing equipment or training.

Note:

You will be automatically registered for Triumph Asia's leading Virtual Career Fair for Diversity once you apply to this role listed with the participating organization. The fair will be held between Nov 12th and 14th. This is an exclusive opportunity for professionals with more than 3 years of experience to get placed in leading diversity- focused organizations in India.