Skills:
Desktop, Printer Support, Networking,
- Prior experience in handling printer repair and maintenance
- Analyze and resolve any technical issues related to computer systems, hardware, and computer peripherals
- Must be available to provide on-site servicing and rectify the major OEM printers
- Resolve problems with the desktops, laptops, and printers at the component level
- Record, upgrade and replace hardware and software systems
- Offer technical support for activities associated with the identification, prioritization, and resolution of reported problems
- Install and reinstall software packages and updates
- Be able to recognize, research, isolate, resolve, and follow-up on problems
- Handle all administrative aspects within the time limit
- Provide feedback that includes customer information and usage reports for the printer
- Must be able to solve problems, have excellent verbal and written communication skills, understand and interpret technical terms
