Principal Engineer, Productivity

Site Name: Bengaluru Luxor North Tower Posted Date: Nov 21 2024 Job Purpose: GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organization where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. The Principal Engineer - Productivity will play a crucial role in enhancing our IT infrastructure, ensuring seamless communication, and boosting overall productivity within the organization. Key Responsibilities: 1. Exchange Online Management Design, implement, and manage Microsoft Exchange Online environments, ensuring optimal performance and availability. Oversee mailbox migrations, hybrid configurations, and integration with on-premises systems. Ensure compliance with governance, security, and operational best practices. Troubleshoot and resolve issues related to mail flow, mailbox performance, and user access. Develop and maintain Exchange Online policies, including DLP, MFA, and Retention Policies. 2. Proofpoint Administration Manage and optimize Proofpoint Email Security Gateway, including configuration of email filtering, threat protection, and encryption features. Monitor and respond to email security incidents, ensuring minimal impact on business operations. Regularly review and update security policies, rules, and configurations to align with emerging threats and compliance requirements. Conduct threat analysis and develop strategies to mitigate risks proactively. 3. Collaboration & Leadership Lead projects for migrations, upgrades, and integrations within the email and messaging ecosystem. Partner with cybersecurity, IT operations, and application teams to improve overall security posture and email reliability. Provide mentorship and guidance to junior engineers and operations staff. Prepare and deliver documentation, training, and knowledge transfer sessions. 4. Monitoring & Reporting Implement and manage monitoring tools for Exchange Online and Proofpoint to ensure system health and performance. Generate periodic reports on email performance, utilization, and security metrics. Provide insights and recommendations to improve efficiency and user experience. 5. Strategic Initiatives Drive innovation in email and security technologies to align with organizational goals. Evaluate and recommend tools, systems, and solutions for enhanced productivity and protection. Participate in audits and ensure adherence to industry compliance standards (e.g., GDPR, HIPAA). Required qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree preferred. 10 to 14 years of experience in IT, with a strong focus on Microsoft 365, MFA, and Microsoft Exchange Online management. In-depth knowledge of Microsoft 365 services, including SharePoint, OneDrive, Teams, and Office applications. Proven experience in implementing and managing Multi-Factor Authentication (MFA) solutions. Strong expertise in Microsoft Exchange Online administration and troubleshooting. Excellent problem-solving skills and the ability to handle complex technical challenges. Strong communication and interpersonal skills, with the ability to work effectively in a team-oriented environment. Demonstrated leadership abilities and experience in mentoring and guiding junior engineers. Relevant certifications such as Microsoft Certified: Enterprise Administrator Expert, Microsoft 365 Certified: Messaging Administrator Associate, or similar, are a plus. Why GSK Uniting science, technology and talent to get ahead of disease together. GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology). Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together. Important notice to Employment businesses/ Agencies GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site. 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