Principal Consultant

Principal Consultant Service Now Tech Lead

Responsibilities:

1. You are the technical owner and manage a team of developers, assign their tasks and provide technical guidance as needed.
2. Mentor and lead a team of developers.
3. Participate in requirement discovery with clients, design and develop solutions for the ServiceNow platform, ranging from current feature enhancements and bug fixes to full application suite deployment.
4. Carry out agile sprint-defined development tasks to support release cycles, including execution of development, unit testing, functional testing, and overall peer review of team member work.
5. Reviews design and code per sprint to ensure quality.
6. Creation and customization of complex workflows and custom workflow activities.
7. Coordinate with Client, Architects, Business Analysts, and developers to translate business requirements to technical requirements and development tasks.
8. Contribute and review to user stories.
9. Build and maintain technical documentation.
10. Monitor health, usage, and overall compliance of ServiceNow and its applications
11. Develop a keen understanding of the products we implement and client business.
12. Provide production support and be able to resolve problems under pressure.
13. Assists in project estimation.
14. Participate in regular Knowledge Transfer sessions with ServiceNow Developers
15. Stay current with new and updated capabilities of the ServiceNow Platform
16. Coordinate upgrades to Production and Sub-Production instances
17. Coordinate sub-production testing, evaluation, and regression remediation
18. Participate in blueprinting workshops and contribute with documentation and effort estimation.
19. Support COE in continuous development of training paths for professional advancement.
20. Contribute to ongoing definition of best development and solution practices.
21. Lead training workshops as means to spread experiences gained across the practice.

Qualifications we seek in you!

Minimum Qualifications

1. Relevant experience ServiceNow Development
2. Demonstrate prior experience in leading client projects as a technical lead.
3. Certified System Administrator (CSA) plus one mainline Implementor certifications (CSM / HRSD/ITSM/GRC etc.)
4. Strong hand-on experience in Java scripting, debugging and deployment using update sets for new applications, enhancements, and version upgrades
5. Hands-on Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists, API's, Service Portal etc...
6. Excellent communication Skills for client facing roles.
7. Good management, analytic, problem solving & interpersonal skills
8. Self-motivated, Positive outlook & result oriented

Preferred Qualifications/ Skills:

1. Knowledge of Azure DevOps/ TFS / Jira / Rally Etc..