- Provide pro-active leadership to a team of 60+ India based SRE and Production Support Engineers
- Manage both offshore and on-site team members
- Leverage your SRE skills to ensure incidents do not happen
- Work on service requests using the service management workflow, raised by Business Users and provide resolution
- Work closely with business and technical SMEs on any such requests as per the needs
- Improve operational processes (such as deployments and upgrades) to ensure they are as uneventful as possible
- Work along with the onshore support team to manage batch support of jobs feeding in data and delivering data to consumers
- Work on minor enhancements/developments as prioritized by Business and deploy into production following the Change Management cycle
- Debug production issues across services
- Design, build and maintain core infrastructure that enables our client to maintain 8,000+ users
- Provide weekly support activity / dashboard reporting and conduct weekly status meetings
- Work independently and represent status on different tasks with SME s
- Implement methods for continually improving the support provided by your team
- Responsible / manage regression / UAT test cycles
Desired Experience/ Skills:
- Bachelor s degree, preferably in Computer Science or Engineering or other relevant technical Fields
- Comfortable leading SRE transformation activities, whilst maintaining existing Production Support Solutions
- Deep skills in systems (operating systems, storage subsystems, networking), whilst implementing best practices for availability, reliability and scalability
- Verifiable interests in algorithms and distributed systems
- Experience scripting on Unix/Linux using Bash, Perl, Python etc.
- Database application development experience (Oracle, SQL Server etc.)
- DevOps SME with exposure to FinOps considered an added benefit
- In depth knowledge of trading platforms (front to back)
- Must be considered an expert and go to person regarding Informatica and Batch Job Schedulers (TWS / Autosys)
- Build monitoring solutions that alert on symptoms rather than on outages
- Strong experience with BI tool s preferably Qlikview
- Significant multi year experience working within SRE, DevOps and Production Support
- Performance troubleshooting and tuning experience
- Ability to operate with a managed services mentality and utilize Agile methodologies to accomplish all tasks
- Financial Services Industry experience
- Knowledge of Cloud - AWS, Azure and Snowflake would be considered a big plus
