Preschool Admission Officer

About Openhouse:

Why We Exist:

Navigating modern parenthood is challenging, particularly for career-driven millennials eager to enrich their children's educational experiences. Traditional schools often focus on rote learning and standardized tests, neglecting personal growth and creativity. At Openhouse, we bridge this gap, providing an environment where children can explore their passions, spark their curiosity, and develop essential life skills.

What We Do:

We operate eight learning hubs across Bangalore and Kolkata, each offering specialized preschool and afterschool programs. Our hubs are appreciated due to their engaging environments, dedicated educators, and constantly evolving learning experience design.

Click here to experience our dynamic approach with a virtual walkthrough of our hub- https://www.youtube.com/watchv=qSHJ5E7Wq3E&t=11s

Who We Are:

Founded by Stanford alumni and headquartered in Bangalore, Openhouse is fueled by a commitment to reinvent early education. Our team's background spans institutions like Harvard, MIT, IIT, and ISB, and companies like Cult.fit and Truecaller. We're supported by leading investors like Accel, Matrix, and GSV.

about the role

As the Preschool Admission Officer, you will act as the vital link between prospective parents, teachers, and the Preschool Director, facilitating clear communication and coordination throughout the inquiry and enrollment process. Your efforts will help create a seamless experience for families considering our programs.

Key Responsibilities:

Inbound Lead Management:

• Handle all inbound leads and queries related to our preschool, daycare, and other programs.
• Provide detailed information about our services, addressing any questions or concerns from prospective parents.
• Nurture leads by maintaining consistent and informative communication to build trust and understanding of our offerings.

Product Explanation and Nurturing:

• Clearly and effectively explain the benefits and features of our preschool, daycare, and other programs.
• Develop personalized nurturing plans to guide potential clients through the decision-making process.
• Maintain up-to-date knowledge of all programs and services to accurately and confidently communicate with leads.

Centre Visits:

• Periodically visit our centres to gain a comprehensive understanding of our facilities and programs.
• Assist in organizing and conducting tours for prospective parents, showcasing our centres and addressing any inquiries.
• Collaborate with centre staff to ensure accurate and up-to-date information is shared with prospective clients.

High Intent Lead Nurturing:

• Focus on creating high intent and nurturing inbound queries to convert them into scheduled visits.
• Utilize CRM tools to track and manage leads, ensuring timely follow-ups and consistent communication.
• Implement strategies to increase the likelihood of conversion from inquiry to scheduled visit.

Qualifications:

• Previous experience in sales, customer service, or a related field, preferably within the education or child care industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with prospective parents.
• Strong organizational skills and attention to detail.
• Proficiency in using CRM software and other lead management tools.
• Ability to work independently and as part of a team.
• Passion for early childhood education and a commitment to providing exceptional service.