Position Title: Specialist: Bid Management and sales support
Department: Sales
Location: Calicut
Reports To: Sales Manager
Position Overview: We are seeking a dynamic and motivated Bid management & Sales Support Specialist to join our sales team. The successful candidate will play a crucial role in assisting the sales team with bid and proposal preparation, ensuring bid compliance, proposal risk management and timely submission of quality and winning bid/proposal to customers. The specialist will also keep track of sales opportunities and analyze the data inline with targets and present the report to sales leadership and management. The Pre-Sales Support Specialist will work closely with the sales team, product managers, and customers to ensure a smooth and efficient sales process.
Key Responsibilities:
- Service and product knowledge:
- Ability to understand and document detailed technical information about the company's products and services.
- Work with the sales team and understand customer requirements and document the initial proposal and pricing with winning proposal solutions.
- Sales Support:
- Assist the sales team with proposal creation, including technical content, product configurations, and pricing.
- Collaborate with product managers to ensure accurate and up-to-date product information is available for the sales team.
- Respond to customer inquiries and provide technical support during the pre-sales phase.
- Market and Product Knowledge:
- Stay up-to-date with industry trends, competitive products, and emerging technologies.
- Continuously update knowledge of the company's products and services.
- Share insights and feedback with the product management team to help guide product development and enhancements.
- Collaboration and Communication:
- Work collaboratively with sales, marketing, and product development teams to ensure alignment and effective communication.
- Prepare and deliver regular reports on pre-sales activities and customer feedback.
- Contribute to the development of sales and marketing collateral, including brochures, whitepapers, and case studies.
Qualifications:
- Education: Bachelor's degree in Business, Marketing, Computer Science, Information Technology, or a related field.
- Experience: Minimum of 1-2 years of experience in a pre-sales, technical support, or similar role.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and problem-solving skills. Ability to think creatively and propose innovative solutions.
- Customer Focus: Strong customer service orientation with a focus on building lasting relationships.
- Team Player: Ability to work collaboratively in a team environment and contribute to team success.
- Travel: Willingness to travel as needed to meet with customers and attend industry events.
Preferred Qualifications:
- Experience with CRM software and other sales tools.
- Familiarity / understanding of market dynamics.
- Certifications in relevant technologies or sales methodologies.
- Good command over MS excel, words and powerpoint
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to [Confidential Information]. Please include Pre-Sales Support Engineer in the subject line.
