Scope and Responsibility:
- Own Analytics Solution area of expertise, and act as source of knowledge between the NICE APAC, customer and the product house
- Provide product expertise representation and sales support at high-stakes meetings with prospects, clients, and technology/channel partners
- Such activities may include:
- Ability to deliver a compelling demonstration of the Nexidia value proposition in both face-to-face meetings and via webcasts
- Explain the value proposition of the solution and how its capabilities solve business needs
- Business case definition, ROI analysis, references and analyst data
- Coordinate and support applicable resources required to complete a successful proof of concept, including analysis of customer data and extraction into meaningful insights, presentations and demonstrations to customer.
- Conduct complex discovery conversations and needs analysis for technical topics
- Creating and maintain documentation templates as products and services evolve
- Drive business in the allocated vertical to achieve and surpass sales and business goals and objectives
- Provide accurate and timely forecast's using the appropriate Sales Tools and Processes and maintain all relevant information about Customers, Prospects, Campaigns, and Leads
- Serve as the thought leader for sales in the allocated vertical regarding product requirements, selling trends, competitive landscape, marketing programs and communications
- Facilitate feedback regarding client needs, operational needs, business opportunities, and marketing/sales programs
Skills & Experience:
- Highly character driven and leads by example
- Superior communication and interpersonal skills; ability to build relationships at multiple levels to work cross- organizationally toward solutions; consensus building skills
- Highly articulated and able to confidently explain complex models in a clear simplified manner
- Strategic thinker with a strong technical aptitude and innate passion for seeking technical depth and complete understanding
- Demonstrated excellent analytical, creative and problem-solving skills as well as attention to detail.
- An inquiring mind, curiosity and desire to understand why
- Evidence of inquisitive disposition and its application in a past or current role
- Contact center experience desirable
- Excellent analytical and problem solving skills as well as attention to detail
- Proficient with Salesforce, and MS Office Applications
- Ability to work independently and under pressure to meet organizational deadlines
- Advanced SQL Server (experience with SQL queries, functions, and stored procedures)
- Advanced Windows server (IIS, Windows security, optimization, and troubleshooting)
- Articulate complex technical topics clearly and concisely to both business and technical audiences in both written and verbal form
Other Information:
Strong communication skills
Must be flexible and prepared to travel within the South Asia region, occasionally Internationally as well.
