Pre Sales & Post Sales INTERN

Job Description: Pre Sales and Post Sales Support Intern (4 Openings)

• Location: Sector-32, Gurgaon, Haryana, India

Company: Reticen8 Technologies Private Limited.

• Communication

: Should be Proficient at English, Hindi and any One Regional Language.

• FRESHERS with Networking and Cyber Security Knowledge are WELCOME,(Preference will be Given on Experience)

• Position Overview:

Reticen8 Technologies is seeking four dynamic Pre Sales and Post Sales Support Interns to join our growing team. This role offers a unique opportunity for fresh graduates with CCNA certification to gain practical experience in the cybersecurity industry. Interns will work on a 247 roster, supporting clients with our cutting-edge solutions. Gurgaon residency or relocation at own cost is required.

• Key Responsibilities (Pre Sales):

Develop solution documents, participate in pre-bid queries, and ensure smooth participation in bids.

• Design HLD (High-Level Design) and LLD (Low-Level Design) block-wise solutions for client proposals.

Collaborate with the technical team to align solutions with customer requirements.

• Assist in preparing solution presentations and proposals for prospective clients.

Provide technical advice and solution demonstrations during pre-sales discussions.

• Key Responsibilities (Post Sales):

Offer technical support for Reticen8's cybersecurity products post-sales.

• Troubleshoot and resolve hardware and software issues, providing effective solutions.

Assist in network and security equipment setup, configuration, and maintenance.

• Work closely with Pre Sales to ensure smooth client handovers.

Document and report technical issues and resolutions.

• Requirements:

Education: B.Tech or Engineering graduates, preferably from government colleges(Will be Preferred).

Certification: CCNA (Cisco Certified Network Associate) certification is mandatory.Languages: Proficient in English and Hindi (neutral accent); a third Indian language is an advantage.

• Skills: Strong communication, troubleshooting, and problem-solving skills. Flexibility to work on a 247 support roster.

• Stipend and Compensation:

First 3 Months (Internship): INR 7,000 per month.

Post-Internship: INR 25,000 per month from the 4th month, contingent upon selection.

• Key Performance Indicators (KPIs):

Technical Proficiency: Satisfactory scores in monthly assessments and evaluations.

Customer Satisfaction: Maintain an average satisfaction rating of 85% or higher.Response and Resolution Time: Respond within 30 minutes, resolve issues in 4 hours on average.

• Communication: Consistently positive feedback on clarity and professionalism.

Roster Adherence: 95% compliance with roster schedules.

Learning and Development: Complete all training and participate in learning activities.Collaboration & Documentation: Active team participation and accurate documentation.

Job Types: Full-time, Internship
Contract length: 3 months

Pay: 12,

• 00 - 12,001.00 per month
  
  Schedule:
• Day shift

Fixed shift

• Monday to Friday

Ability to commute/relocate:

• Jharsa, Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• total work: 1 year (Preferred)

Language:

• English and Hindi Fluently, & any other Regional Language (Required)

License/Certification:

• CCNA Cyber Ops or CCNA (Required)

Location:

• Jharsa, Gurugram, Haryana (Preferred)

Willingness to travel:

• 75% (Required)

Work Location: In person

• Speak with the employer

+91 9899000440