Cialfo is a leading platform connecting students, higher education institutions, and counselors through technology-driven solutions. Launched in 2017 with a mission to make education accessible to 100 million students, Cialfo provides a range of mobile and web solutions to students, K-12 institutions, and higher education institutions. We're one of the fastest-growing tech startups in the region, consistently charting new heights!
About This Role
We are seeking a dynamic and motivated Pre-Counselling Advisor to join our team. The ideal candidate will possess exceptional communication skills, a persuasive demeanor, and a strong ability to convert inquiries into successful admissions. As a Pre-Counselling Advisor, you will play a crucial role in reaching out to prospective students, providing them with information about overseas education opportunities, and converting them to book counseling session with Cialfo guides.
What You Will Be Doing
- Conduct outbound calls to potential students and provide information about various overseas education programs.
- Engage with prospects to understand their needs and guide them to book counseling sessions with Cialfo guides.
- Maintain accurate records of calls, interactions, and follow-ups in our CRM system.
- Conduct follow-up calls with leads who have previously shown interest or not responded to nurture relationships and encourage session bookings.
- Collaborate with Cialfo guides to prioritise hot and warm leads.
- Prepare and refine sales pitches and strategies to improve conversion rates.
- Participate in training sessions and workshops to enhance product knowledge and communication skills.
- Prepare daily and weekly reports on call activities, conversions, and challenges faced, sharing insights with management.
- Build strategy beyond telecalling for engaging and converting prospect students
About You- Qualification
- Minimum of a Bachelor's degree.
- Experience
- Prior experience in client relationship or sales.
- Skill & Qualities:
- Communication Skills Verbal Communication: Clear and articulate speech for effective information delivery. Active Listening: Understanding and addressing prospective students needs. Approachable Tone: Friendly voice that engages and comforts the audience. Natural Warmth: Genuine emotion to build connections. Pitch Control: Varying pitch to maintain interest and emphasize points. Commanding Presence: Confident and credible voice for important information. Authority: Knowledgeable and reliable tone to inspire trust. Engaging Storytelling: Expressiveness to captivate the audience.
- Persuasive Skills Lead Conversion: Turning inquiries into consultation session bookings. Negotiation Skills: Persuading students while addressing objections. Empathy: Relating to students aspirations and concerns. Building Rapport: Establishing trust and comfort with prospects.
- Organizational Skills Time Management: Handling multiple calls and follow-ups efficiently. Record Keeping: Maintaining accurate CRM records.
Preference From The Following Industries
- Customer Service or Support Roles
- Education Consultancy or Study Abroad Counseling
- Hospitality or Front Office Experience
- EdTech Platforms or E-Learning Companies
Visit our
culture manifesto deck to learn more about the unique Cialfo culture and the opportunity to be one of us.
This is an opportunity to be a part of a fun, flexible, and fast-moving organization which is scaling its global footprint.
The Benefits Of Being a Cialfolk
Exact benefits vary depending on your location. That said, all full-time Cialfo employees receive the following benefits:
- Paid Annual and Medical leaves
- Flexible working environment
- Comprehensive Health Insurance
- and more...
