Post Sales Technical Account Management - datacultr Designation Post Sales Technical Account Management
Suncity Success Tower, Sector 65, Gurugram, India Work From Office Role Individual Contributor
Qualification B.Tech/ B.C.A/ M.Tech/ MBA
Salary Package Negotiable based on skillset & experience
Notice Period Can join at the earliest
As a Technical Post Sales Account Management team member, you will be aligned to address technical needs of our clients/ customers and contribute to the overall growth of the organization.
You must maintain deep knowledge of Datacultr s platform s features, capabilities, and integration points, and be able to articulate these to customers and internal team/s as & when required.
Key Responsibilities
- Customer Relationship Management Be the primary technology point of contact for our customers. They are responsible for understanding customer business challenges and technology needs, establishing and maintaining strong relationships, and ensuring customer satisfaction.
- Account Growth Identifying opportunities for account growth and discuss the same with your seniors to pitch for upselling or cross-selling. Works closely with internal Customer Success teams to identify these opportunities and demonstrate the value of additional services or products.
- Issue Resolution and Escalation Management When technical issues arise, coordinate with the support and engineering teams to resolve these issues promptly. Quickly manage issues and ensure timely communication back to the customer.
- Training and Education Creation and delivery of training materials and sessions for customers, ensuring that they can effectively use the platform.
- Technical Planning and Consultation Collaborates with internal Customer Success Managers to develop strategic plans that leverage the Datacultr platform to address business needs and opportunities. They deliver consultative guidance on best practices and standard methodologies.
- Reporting and Analytics Provide regular reports to internal stakeholders on account status, usage metrics, service levels, and other key performance indicators.
- Minimum 2 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services.
- Functional experience in a technical post sales role.
- Knowledge of enterprise products life cycle.
- Strong analytical and problem-solving skills
- Good oral and written communication skills, people skills, and presentation skills
- Professional Development through Learning & Up-skilling.
- Performance variable pay
- Flexible working hours
- Medical benefits
- Exciting work culture
Datacultr is a global Digital Operating System for debt collections, it drives Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPLs). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations since 2019. Our platform, makes the underserved and unbanked segments viable, for providers of Consumer Durable Loans, Buy Now Pay Later, Micro-Loans, Nano-Loans and other Unsecured Loans. We are helping millions of new to credit consumers across emerging markets access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM. We are head-quartered in Dubai and we have offices in Gurugram, India and Singapore; with our Development Center based out of Gurugram, India.
Organization s Growth Plan
Datacultr s vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment face due to restricted access to financing. We are on a mission to enable 30 million unbanked & under-served people, access financial services by 2025.
