Post sales service engineer

Job title:Engineer After Sales Service Support

Qualification- BE/B.Tech Mech or EEE

Reporting to: Qulaity & After Sales Service Assistant Manager

Salary: As per company's norms

Hours: 48 working hours per week_Monday to Friday (Must work Saturdays when required)

Location: (Chennai and travel required for PAN India)

• Job Purpose: The After Sales Service Engineer may work directly with customers to address their needs and expectations. This position is responsible for receiving customer product returns, analyzing and following up with the approval of the Quality & After Sales Service Assistant Manager, to drive excellence for customers and the organization.

• Key responsibilities & duties:

Interface with both internal & external customers directly authorize returns from the customer.

• Handle the day-to-day RMA receiving activities (utilizing SAP and the RMA tracking database)

Perform basic analysis on RMA returns.

• Ensure a high level of customer service is delivered to all customers, in accordance with customer expectations and requirements.

Work closely with internal departments such as Sales; Order processing, Project Engineering, Quality, Production and Logistics as required.

• Prepare RMA tracking reports showing process efficiency.

Assist in trouble shooting as required.

• Perform customer visit tasks as required.

• Duties of the role

• Time spent

• Competencies sought

• Must have or optional (can be trained)

Respond to complaints over the phone, email and face-to-face from the customers

50%

Communication skills including conflict resolution and friendly manner

Must have

Technical service and support to business team-customer

30%

Good organisational skills and attention to detail

Team orientated approach

Must have

RMA product analysis, rework and data entry skill

20%

Product knowlegde + MS Excel, Word & Power point database skills

Optional

• Academic qualifications:

B.E /B.Tech Mechnanical Engineer or Electrical Engineer with regular stream

• Work experience and skills:

2-3 years experiance with RMA background from reputed complany's

Job Types: Full-time, Permanent

Pay: 400,

• 00 - 450,000.00 per month
  
  Jadwal:
• Day shift

Monday to Friday
Tunjangan:

• Health insurance

Upah Tambahan:

• Commission pay

* Performance bonus

Education:

• Bachelor's (Preferred)

Experience:

• total work: 2 years (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person

Expected Start Date: 01/08/2024