At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
This role is responsible for the design, delivery and evaluation of online training resources, task/procedural documentation, classroom training and organizational development initiatives. This position will also develop, maintain and evaluate online documentation, research tools and web-based training resources for operating departments.
Key Responsibilities
- Conduct organizational development initiatives designed to enhance staff performance and organizational efficiencies
- Develop, implement and evaluate targeted training initiatives including classroom training, online training and distance learning initiatives
- Evaluate the effectiveness of training resources providing recommendations for improvement
- Develop and implement certification programming including testing and validation for performance initiatives
- Consults with AB departments to identify current operating procedures and clarify targeted objectives for training resources
- Audit and evaluate voice quality for voice associates, as per business needs
- Create monthly business review reports
Education
- 4 year Bachelors Degree (Preferred)
Experience
- 2 or more years of experience (Preferred)
Supervisory Responsibilities
- This job does not have supervisory duties.
Education & Experience (in lieu)
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
Primary Skills
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Shift Time
Shift B (India)
Recruiter Info
Dipti Murudkar
[Confidential Information]
About Allstate
Joining our team isn't just a job it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You'll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we've proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.
The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization's business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.
Learn more about Allstate India here.
