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Information Technology
Position: AVA Specialist
We are excited about the possibility of you joining our team and significantly contributing to our organization! We look forward to your acceptance of the above terms and working together towards a successful and rewarding future.
Job Description
Responsibilities:
Effectively manage a daily volume of approximately 30 phone calls and 100 devices, focusing on the identification and resolution of wet stock issues.
Conduct comprehensive technical troubleshooting, even when call times exceed 30 minutes, ensuring meticulous issue resolution.
Execute tasks with precision, following a task-based, time-boxed, and functional approach while adhering to established procedures.
Perform thorough troubleshooting of Variance Analysis, addressing intricate issues.
Serve as the primary point of contact for designated customers, expertly managing queries and providing guidance on inventory control matters.
Actively participate in scheduled customer cadence meetings, nurturing strong and lasting relationships.
Collaborate seamlessly with cross-functional teams to effectively address technical and inventory control challenges.
QUALIFICATIONS AND SKILLS
Demonstrated experience in technical support, inventory control, or related fields.
Strong technical acumen with the ability to efficiently troubleshoot and resolve complex issues.
Excellent communication skills for adeptly managing customer interactions and facilitating crossfunctional collaboration.
Proficiency in time management, enabling handling tasks within allocated time frames.
Proficiency in using relevant software tools for documentation and communication.
Customer-centric mindset with a commitment to delivering exceptional service.
Keen attention to detail and adept problem-solving abilities.
Possession of a Bachelor's degree/Diploma in a relevant field or equivalent work experience
Date Posted: 09/10/2024
Job ID: 95580509
ABOUT STIXIS:
Stixis Technologies (www.stixis.com) is a leading global “Software Development, Product Engineering, Systems
Integrator Business Transformation Consulting” firm, primarily focused on customer centric engagements. We assist
our global clients innovate and transform by leveraging its technology strengths, unique insights, differentiated
services and flexible partnering models. This has helped our customers reduce operating costs, generate new revenue
streams, and gain competitive advantages.
We are always excited to build/provide next generation products/services to our customers worldwide and this
excitement means new possibilities for us. We can shift and adapt to market trends that determines our level of
success.
Finally, talent, enthusiasm, diligence, care and openness - these are the qualities that Stixis extends to its customers.
Continual improvement is an integral part of our mindset
