If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
Role - POD Specialist.
Experience- 1+ Years.
Location- Hyderabad.
About MarketStar
In everything we do, we believe in creating growth, for our clients, employees, and community. For the past 35+ years, we have been generating revenue for the most innovative tech companies globally through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people and supporting them through mentorship, leadership, and career development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and for being named a top employer. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
Job Description
Assess agent performance: assess agent behavior, counsel, and coach them in order to reduce negative customer experience, wastage of time and resources, and agent attrition. Assess team members interaction with customers against a set of quality standards which includes subjective components. Identifying team members who require increased coverage and analysis. Will be responsible for managing performance on a daily basis. Will need to dial if needed.
As a Pod Lead, you will be responsible for helping train the sellers on products and reduce the learning curve of newbies. You should also be able to act proactively to ensure smooth team operations and effective collaboration. The need is to lead by setting a good example and engaging the team to achieve goals.
Responsibilities
- Drive individual targets from the assigned book.
- Help BQ and Newbies to ramp- and reduce the learning curve.
- Helping on hands-on training for specific products.
- Driving overall POD performance.
- Helping on upselling, PGAs, Revenue control and on top agencies / accounts relationship.
- Handle difficult clients and de-escalate when required.
- Follow up to ensure task implementation.
Key Competencies
- Ability to explain complex topics in a variety of ways to successfully impart knowledge to a variety of audiences.
- Ability to adapt and communicate information to a wide range of audiences and in a variety of situations.
- Excellent presentation, interpersonal, communication, problem-solving, analytical, and organizational skills to manage multiple complex tasks, issues, and deadlines.
- Ability to work independently to meet strict deadlines and able to work collaboratively with others in group settings.
- Proficient in MS Office (Word, PowerPoint).
Desired Skills
- Excellent product and process knowledge
- Should be good at coaching, feedback and listening skills
- Prior experience in adwords is an added advantage
- Having prior exposure to international markets before Regalix
- Willing to work in any shift.
What's in it for you
Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, Wellbeing sessions, real time grievance redressal and work flexibility.
We are a people-first organization with policies and process that help you bring the best version of yourself into work including fast track growth for high potential folks. An opportunity to be associated with the world's leading brands as clients. To be a part of an organization with more than 60% of homegrown Leaders. Customized training programs that are catered to personal and professional development. We are an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success.
If You're up for this position, hit the Apply Now Button! 
