JIRA & Confluence knowledge
a) Proficient in understanding of Jira tool & troubleshooting.
i) Project creation
ii) Workflows in Jira
iii) Screen Schemes in Jira
iv) Different Issue Types, custom fields, tags, etc
v) Reports in Jira
vi) Applying automation in JIRA
b) Experience and knowledge of Confluence.
i) Administration-level functions
ii) Page Creation
iii) Permissions
iv) Space setting and creations
v) Trouble Shooting
Microsoft Office
Excel Above advanced knowledge of Formulae VLOOKUP, Pivot Table, Graphs
PowerPoint Should know how to make presentations.
Word - Should be comfortable making documents and using emails.
Timesheet Tool knowledge -
a) Usage of any Timesheet tool in a previous organization
b) Understanding of what is Timesheet Compliance
i) Understanding billable delivery activities like Requirement, Coding, Testing, Deployment, Production etc from a timesheet perspective.
ii) Knowledge about non-billable/non-project activities in the projects and organization
Knowledge about Processes
a) Understanding of Risk and its framework applicable to projects
b) Agile Methodology Scrum, Kanban
c) Execution knowledge of Sprint and its ceremonies
d) In-depth understanding of Root Cause Analysis (RCA) and its execution in projects
e) Knowledge about Project management Lifecycle/SDLC
Soft Skills
Desired and Must
a) Ability to work as an individual contributor requiring little supervision
b) Likes to work in a fast-paced environment
c) Effective communication & Interpersonal skills
d) Excellent Learnability and attention to detail.
e) Sharp analytical skills along with Problem-Solving ability
f) Experience in using tools like SharePoint, & Visio
Regular Responsibilities will include
JIRA/Confluence administration
Creating/updating workflows, custom fields, and tags, for different issue types in JIRA
Creating various dashboards using different gadgets available
Regular assessment of the Timesheet data to see if they are on track
Collaborating with Practice Leads for Monthly Review Dashboard
Facilitation meetings with Project Managers
Applying automation in JIRA
Creating complex pages in confluence
Preparing multiple reports in Excel and JIRA and sharing them with stakeholders
Analysing the data for project metrics, resource allocations, bench, usage of non-billable hours etc
Coordinating/following up with different stakeholders
Participate in Project review calls, summarize, and update stakeholders
Usage of Microsoft tools (like Word, Excel, PPT, Visio), SharePoint, and Tempo.
