Position Summary
JOB RESPONSIBILITIES
- Provide in-house technical support to customers, sales, Distributors, field service and operations - 45%
- Provide on-site technical support to customers, sales, Distributors and field service - 10%
- Contribute to in-depth training for internal/external employees - 10%
- Technical testing, trouble shooting and problem solving - 10%
- Field Service deployment as needed - 10%
- Custom Systems Support - 10%
- Sample marking support, as needed - 5%
Non-essential duties and responsibilities include the following:
Regularly share internal and external feedback and trends with Product Marketing and/or Technical Product Management. Provide specific support to Product Marketing and Technical Product Management. Enter orders for internal/external customers as needed. Other duties as assigned.
Additional Responsibilities
QUALIFICATIONS / REQUIREMENTS
Additional Qualifications
PHYSICAL ASPECTS / WORK ENVIRONMENT
The Matthews Engineering division is a creator of world-leading technologies for the energy and converting industries. From specialty equipment for battery production to hydrogen fuel cell components and various converting applications. Our brand portfolio Saueressig, Olbrich, Polytype Converting and Terrella Energy Systems brings together comprehensive and in-depth knowledge of engineering competencies. Matthews Engineering is part of Matthews Industrial Technologies, a Matthews International segment.
At Matthews International, what makes us different is what makes us great. We are proud to be an equal opportunity workplace. All employment is decided on the basis of qualifications, merit, and business need.
Matthews International endeavors to make our employment website and application process accessible to all users and applicants. In doing so, Matthews International provides reasonable accommodations to applicants with disabilities. If you have a disability and require a reasonable accommodation or assistance completing the application process, please contact a member of our Human Resource Team.
