We are looking for a Dedicated Platform Support Specialist to play a variety of roles as an expert designer, project leader and occasional trainer in the Saltmine platform. This individual will be a self-starter who is capable of owning their own work while also being an integral member of our team, and at times, customers teams. Our Platform Support organization works directly with customers teams and projects to generate internal deliverables using Saltmine.
Key Responsibilities:
Post-Sale :
- Directly assigned to clients alongside a customer success rep
- Grow user bases within accounts and create new multi-threaded relationships
- Manage internal production teams to accomplish the work and goals of the customer.
- Become an integral part of the customer s workflow and target areas where Saltmine can help.
- Be a reliable first-line customer support for technical questions
- Capture feedback from customer users and communicate it to the wider Saltmine team
- Continuously search for ways to improve and maximize customer workflows and experience
- The role involves working collaboratively with US customers and requires on-site presence during the hours of 5:30pm to 12:30am IST at the office.
Ongoing :
- As a power user of Saltmine, you ll have the opportunity to work closely with our product and engineering teams to ensure we have the best product possible. From product requests to logging issues, you ll be part of the making of this revolutionary platform.
Attributes and Characteristics:
- Self starter + team player
- Excellent written and oral communicator
- Organized and able to track multiple work streams and prioritize in terms of urgency and impact
- Able to deliver high quality interior design solutions (test fits + design ideation)
- Hungry for growth and excited to take on additional responsibility as the organization grows
Skills + Experience:
- 2-5 years in workplace or interior design
- Experience creating space layouts and familiarity with workplace design
- Experience with CAD, Revit, Sketchup
- Basic project management experience
- Ownership for content in client-facing environment
