- A Platform Operations Engineer is responsible for supporting multiple applications, consisting of different technologies, in an Enterprise Hosted environment.
- The individual provides escalation support to Multiple Platforms and its Services.
- They perform monthly/quarterly/yearly upgrades of the applications in the environment and work within teams to create solutions to identified issues.
- They are also responsible for communication to the end users.
Roles / Responsibilities:
- Fully functional and self-directed
- Resolve issues, manage workload, and balance priorities through frequent interruptions while meeting specific, time sensitive deadlines.
- Analyze clients/team requests to solve short- and long-term technical issues.
- Engineer solutions to meet company s SLAs and meet client expectations.
- Monitor and assist to tune applications in the environment through project initiatives, enhancements, and integration.
- Perform upgrades of the applications in the Hosted environment.
- Provides formal mentorship.
- High complexity assignments- owner.
- Moderate complexity assignments - owner (1 or )l
- Low complexity assignments - provide oversight/review
- Regularly lead self and others and/or established as Product SME and/or established as specialist
- Sees the whole picture and adjusts work accordingly.
- Mentor others with less experience.
- Work with Senior Platform Operations Engineer to create and maintain documentation for all production environments and review regularly.
- Engage with Sr. Engineers/Team to document Standard Operating procedures, design changes and review prior to installation/implementation.
Required Qualification:
Typically requires a minimum 1 - 3 years of related experience in a professional job role with a bachelor s degree in computer science or related field or 3 years and a masters degree; or a PhD without experience; or equivalent work experience.
- Basic knowledge on OS, Database & Networking concepts.
- Excellent problem-solving and communication abilities
- Strong knowledge on linux administration & linux server administration
- Thorough understanding of protocols such as DNS, HTTP, LDAP, SMTP, and SNMP
- Extensive understanding of Linux, including RedHat, CentOS, Rocky Linux
- Strong understanding on web servers, application servers, DNS & Mail servers.
- Should be good at any of the scripting languages. Shell/Python
- Knowledge on configuration management tools like puppet, Ansible is a plus.
- Industry certifications for application/s being supported are a plus.
- Experience with configuring and managing zones.
- Experience providing day to day administration and monitoring of servers to include:
- Provide support to ensure Linux Servers are operational.
- Provide file and system security management, log analysis, and statistical report generation.
- Analyse Security Scans and assist with vulnerability remediation.
- Good analytical ability (Basic knowledge of ELK, Basic knowledge of Tableau)
- Should be ready to work in rotational shifts.
