For the operational support and continuous improvement of the infrastructure estate, and processes, for Development and Test environments (System, Load, Performance, UAT) for Link Group up to and including Production.
Automation, process efficiency and appropriate tooling (Management and Deployment/Configurations) is utilised to reduce cycle times, and improve reliability, audit and traceability for all system deployments across multiple applications.
Process, best practice and system build standards are consistently applied and constantly improved upon.
Ensuring that, working with DevOps, the Development Team has the right environment to maximise the development Teams efficacy and obstacles are removed and automation introduced where appropriate.
Operational Management
Ensuring Production is managed, supported and controlled with the appropriate level of governance and agility.
Production environments are protected by governance, good practice/process, design and fit for purpose environments, to the left of Pre-Prod, supporting all project and change activity.
Ensuring project and change release(s) are packaged to the right quality, repeatable between environments without change or modification and deployed to the target environments - ultimately to Production without detriment or issue in agreed timescales.
Ensuring software and application design is challenged, and contribute to design in any Change/Project, ensuring it is the best it can be aligned to the constraints of the Project/Change.
Weak points in Process, Technology and Service is addressed through a culture of continual improvement;
Software and processes are correctly documented to ensure single points of knowledge do not become a problem and skills are distributed across the team and department.
Ensuring that software Deliverables/Artefacts, as part of any Change/Project, are progressed providing appropriate status reporting and updates as requested by the Line/Project/Change Lead.
People Leadership
Providing skilled, capable resource to Project/Change Leads suited to the delivery. Where gaps in skills or resource exists; these are managed to reduce the risk to Change, Projects or the Business
Manage a team of Test Environment Engineers Middleware specialists and support the environment management on non-prod environments.
Develop technical skills required for test environment management function for self and the team.
Provide EDT support along with the Global team as part of test environment management team.
Governance Risk
% / # of SLAs met (Environment Availability, Responsiveness to Requests etc);
% of Releases/Deployments to Production without issue.
Post deployment Incident levels achieving set targets.
Server patch levels adhere to policy.
% of formal processes documented.
The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.
Experience Personal Attributes
Experience
Bachelor s degree or higher in Computer Science, Computer Engineering, Management Information Systems and/or equivalent work experience.
10 to 12 years of IT Experience in relevant technologies or engineering teams.
5+ experience in managing projects, services and engineering teams working on Cloud (Azure), IaaS, PaaS and other Infra Provisioning services.
Cloud Fundamentals or advanced cloud/data (Azure cloud preferred) qualification will be additional advantage.
Experience of managing engineering teams is essential.
Personal Attributes
Strong interpersonal skills to engage with people at all levels of the organisation and build strong relationships and trust with clients and internal stakeholders.
Experience in the Superannuation Industry or at a minimum the financial services industry.
Highly effective communication, collaboration and influencing skills.
Strong leadership skills with a focus on coaching and developing teams.
