Opportunity Overview
As a Platform Data Specialist team member, you will join the Technology Operations team, a group of highly skilled individuals working to protect enterprise-level commercial customers from digital risk. Using our proprietary platform, this role focuses on supporting our Platform Specialist team by identifying and conducting detailed analysis of cyber risks. You will be responsible for researching these risks and creating alerts. Your goal: find the real-time information that will impact our customers, identifying risks and applying the appropriate escalation path.
Roles & Responsibilities
- Analyze social media networks for customer-related risks
- Create alerts within the ZeroFox platform for customers
- Search social media sites (specifically the Big 6 networks) for impersonations of Executives & Brands of ZeroFox customers
- Double check impersonations with current alerts in the platform to prevent duplication
- Learn and work from pre-established workflows established by our team
- Research customer Executives & Brands to familiarize yourself with their assets and expected alerts
- Utilize ZeroFox tool set to create correct meaningful alerts for each customer/network
- Flexible to support in shifts
Qualifications
- Bachelor's/Master's Degree in technical discipline (e.g. engineering) or equivalent experience
- Fundamental Cybersecurity knowledge
- Extreme attention to detail
- Knowledge of major social media networks (knowledge of emerging networks a big plus)
- Superior research and writing skills (a writing sample will be requested as part of the interview process)
- Solid interpersonal and social skills
- Spoken and written fluency in the English language
- Experience with other SaaS, cyber security, or social media products or services is preferred
- Experience in Customer Success
- Strong analytical skills
Do you have the right attitude
- You're comfortable with a quickly growing team
- You quickly adapt and recommend solutions as needed
- As a self-starter, when you find a problem, you alert the team, and fix ityou don't wait for the next task
- You're used to producing superior work while meeting aggressive deadlines
