Work directly with the customer to identify goals and requirements for assigned projects
Configure the Yext environment (Knowledge Graph, Pages, etc.) to meet customer requirements
Manage & prioritize multiple inbound client configuration or data management requests and drive to completion
Interpret client and other stakeholder requests, and effectively communicate these requests to other internal teams as necessary, using appropriate tools and methods to tailor communication to stakeholders as needed. Confirm resolution of the request
Create business requirements documents outlining client business rules, requirements, and customizations and ensure accurate configuration of the platform
Document client business rules, requirements, and customizations and ensure accurate configuration of the platform
Partner closely with the broader account team to ensure we are exceeding client expectations
Identify potential areas to improve all aspects of the platform and products
Analyze and import customer data, and provide quality assurance over the information and content loaded into the Yext Platform
Serve as a subject matter expert to customers as well as internal teams
Test new features and workflows in product releases for a clients configuration, apply new features for client book of business and provide feedback to product management
Contribute to internal resources and process improvements
Provide Search Engine Optimization (SEO), data modeling, integration best practices and optimization guidance throughout engagements to drive customer return on investment
Provide status updates on your work and communicate potential risks and opportunities to clients and the account team
What You Have
High school diploma, GED or equivalent
3-6 years of experience in Software Implementation, Consulting, or similar client-facing roles
Excellent written and communication skills
Proficient in data analysis and manipulation with Excel or equivalent
Outstanding and effective interpersonal skills; along with strong ability to communicate complex problems
Solid attention to detail, organized, process-driven
Strong work ethic with the ability to work in a fast-paced and dynamic environment
Determination and perseverance when faced with challenges
Ability to thrive in a cross-functional team environment
Takes pride in providing a high level of service and delivering consistent performance
Interest in technology
Energized by completing items on a huge to do list
Self-directed worker with excellent time management skills
Preferred Requirements
Basic understanding of relational databases and SQL
BA/BS degree in any subject area, or similar college level education or work experience preferred but not required
