Description
We are seeking a highly motivated and customer-centric Phone Banking Officer to join our dynamic team. The successful candidate will be responsible for handling customer inquiries, resolving complaints, and maintaining accurate records.
Responsibilities
- Answering customer calls and responding to their inquiries in a professional and courteous manner
- Resolving customer complaints and ensuring customer satisfaction
- Maintaining accurate records of customer interactions and transactions
- Identifying opportunities to cross-sell or up-sell products and services
- Meeting individual and team performance targets
- Adhering to all company policies and procedures
Skills and Qualifications
- Bachelor's degree in any discipline
- 0-1 years of experience in a customer service or call center role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Ability to work in a fast-paced environment
- Familiarity with banking products and services
- Proficient in MS Office and other relevant computer applications
- Fluent in English and one regional language
If you have any question and queries feel free to contact our Hr. Santosh Kumar:-9718245037
