Job Description
POSITION
Persistency & Renewal
DESIGNATION
Sr. Manager
POSITION GRADE
L4
DEPARTMENT
Business Retention & Excellence (BRE)
SUB DEPARTMENT
Persistency & Renewals
REPORTINGPOSITION
L7A (Vice President)
DOTTED LINE REPORTING TO
NO. OF POSITIONS REPORTING IN
MANAGEMENT LEVEL
OBJECTIVE OF THE ROLE
Objective of this role is to strategize and identify various drivers for improving persistency for the Zone and organisation. This includes working on various initiatives related with digital, Innovation, strategy and customer engagement.
Key Responsibilities
Weightage
- To drive persistency (all buckets ) in the entire zone to ensure zonal persistency target is met month on month.
- To provide support to all branches in driving persistency.
- To coordinate with all Zone heads / Regional managers / Branch heads ( all sales verticals ) to improve 13th month persistency and to dive HNI cases.
- Regular Physical meetings/ digital meetings to drive various buckets through sales heads/ Regional Heads.
- Engagement with HNI customers for collection.
- Identify revenue leakages with the help of various data analytics and share the same with Zonal heads / operation head to drive persistency.
- Working on projects related to renewal collection, operational efficiency improvement and process improvement.
- Working on various innovative approaches to boost collection performance
- Suggest alternate mechanisms to strengthen persistency practices.
- Come up with various methods to improve contactibility and subsequently improve collection.
20
10
10
10
15
15
10
10
TOTAL
100%
INTERACTIONS
Internal Relations
Internal department
External Relations
Sales and vendor
Educational Qualifications
REQUIRED QUALIFICATION AND SKILLS
Graduate / Post Graduate
Work Experience
2-4 years
Certifications
Other skill set:
- Understanding of life insurance
- Self-starter with ability to work independently or as a team to achieve goals and objectives
- Strong analytical and problem solving skills
- Attention to detail
- Good communication skill
