PeopleSoft Campus Solution

Position Summary

The role of the Senior Application Support Engineer, PeopleSoft is to provide exceptional support for mission-

critical PeopleSoft applications as part of our global Application Managed Services support team. The position has

the responsibility for -

Develop and enhance the Admissions, Student Records, Student Portal, Financial Aid and Student Financials

modules and its related interfaces of the PeopleSoft Campus Solutions for the University

Involve in the support and maintenance of the above mentioned modules by performing analysis, problem

solving, debugging, testing and deployment

Involve in the development of new changes for the student system and Student Portal developed in Campus

Solutions 9.0 by performing activities such as conducting business process analysis, requirement gathering,

design, development and deployment to meet the growing needs of the University

Essential Duties & Responsibilities

Work with users to on the PeopleSoft Enterprise Campus Self Service 9.0 ,PeopleSoft Enterprise Gradebook

9.0 , Peoplesoft Enterprise Service Centre for Higher Education , Admissions (Undergraduate, Masters and

Postgraduate) and its related interfaces in Integrated Student System. This includes conducting feasibility

study, requirements/ functional gathering, development/deployment, data conversion/ mapping testing

and technical support. Experience in above modules with Fluid user interface are also preferable.

Involved in the support and maintenance of the above mentioned modules after the

modules/enhancements went live by ensuring that the issues and support meet the agreed service levels

Assist in the development of new changes by working with users to identify/understand requirements,

design, develop and deploy the solutions based on the standards, procedures and policies set by the

University

Perform SQL queries and use data base tools to examine table structures, indexes, and other database

objects with minimal guidance, meant for consumption of other BI platforms

Document business user processes and create specifications for coding systems or programs including the

data sources to be utilized

Perform functional testing and coordinate full system testing with users to ensure results meet program

specifications

Write program documentation describing program logic and steps required to develop projects

Perform configuration changes to address application security considerations

Evaluate complex customer issues using methodical troubleshooting based on expert knowledge

of PeopleSoft applications functionality

Develop an action plan to resolve issues, either directly or through promotion to our Product Support Team

(L4)

Provide hands-on assistance to end users via remote client connectivity or collaborative web meeting

Work closely with end users on a daily basis to understand their needs, support business change and deliver

a consistently high-quality customer experience

Replicate reported issues as needed for troubleshooting

Provide new or modified application configuration to resolve incidents

Advise end users and junior coworkers on application functionality and capabilities

Recommend changes to training based on incident volumes and trends

Design and document new or modified existing reports (BI Publisher, Crystal, etc.), trees, workflow,

interfaces, pages, etc.

Thoroughly document change requests, test results, and approvals

Develop test scripts for new/changed application capabilities

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability

to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside

standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client

situations

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools,

and creative processes, to improve the client experience

Location

Hyderabad / Bangalore

Education

Bachelor's in Business Administration, Computer Science or other related field, or equivalent work

experience

Experience

6+ years relevant hands-on experience as a consultant or production support provider, specifically in

PeopleSoft Campus Solutions.

A track record of successful roles in several PeopleSoft implementation or upgrade projects, or as a

production support provider

Deep working knowledge and understanding of support business processes

Skills

Broad expertise in PeopleSoft Campus Solutions 9.2 and below

Strong verbal and written communication skills, with the ability to tactfully resolve conflict

Ability to be persuasive and influence customer relationships in a positive direction

Strong grasp of PeopleSoft principles

Ability to multitask, managing competing priorities and administrative tasks

Strong English communication skills (verbal and written)

French language communication skills (verbal and written)

Desired Qualifications

Exceptional ability to maintain strong peer relationships, gaining trust and confidence from all levels

within the organization

Well-developed presentation and communication skills

Foster a collaborative, supportive, and 'team first' work style

Ability to accept change, and scale appropriately with a rapidly growing business

Ethical, with highest standards of integrity and accountability

Additional Duties & Responsibilities

This position is required to support clients in specific business hours