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Apple

People Support Specialist

Apple
Early Applicant
  • a day ago
  • Be among the first 50 applicants
Exp: 2-3 Years
Hyderabad / Secunderabad, Telangana, India

Consumer Electronics/Durables/Appliances

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Job Description

Description

- Professional with entry-level experience - Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. - Works on cases that are low to medium in complexity with some supervision - Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems. - Responsible for keeping records of information received in conversations and log it into thecae management system - De-escalate situations involving discontent or dissatisfied team members, offering patient assistance and support to reach a state of resolution - Maintain service level metrics by through strong time management and organizational skills - Collaborate effectively with other HR specialists to improve employee experience - Share information effectively using sound judgement, while paying careful attention to concerns and questions from employees - Ensure smooth communication with team members and timely resolution to their queries

Minimum Qualifications

  • 3 - 6 years customer service experience with minimum 2+ years related HR related experience.
  • Bachelors degree or equivalent experience
  • Technical proficiency and ability to navigates multiple tools and resources
  • Language requirements: English with exceptional communication skills, both written and verbal

Preferred Qualifications

  • Workday/ServiceNow/Kronos/ADP or experience with related tools is preferred
  • Experience working in a high volume support focused environment
  • Comfortable working in fast-paced environments
  • Protects and effectively works with highly sensitive information
  • Communicates effectively and accurately by phone and writing using professional grammar
  • Cultivates relationships, works collaboratively, and demonstrates a connection across the team
  • Demonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiries
  • Demonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguity

More Info

Industry:Consumer Electronics/Durables/Appliances

Function:HR

Job Type:Permanent Job

Skills Required

Systems
ADP
Positive Attitude
Policy
Perseverance
Priority
focus
Compensation
Flexibility
customer service
Communication Skills
Kronos
Servicenow

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Date Posted: 27/11/2024

Job ID: 101572365

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About Company

Apple
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Apple Inc. is an American multinational technology company that specializes in consumer electronics, software and online services headquartered in Cupertino, California, United States. Apple is the largest information technology company by revenue (totaling US$365.8 billion in 2021) and as of January 2021, it is the world's most valuable company, the fourth-largest personal computer vendor by unit sales and second-largest mobile phone manufacturer. It is one of the Big Five American information technology companies, alongside Alphabet, Amazon, Meta, and Microsoft.

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