Pega LSA

Company Description:

CXForward provides advisory, technical design, systems integration, and training services for Pegasystems & Adobe's industry-leading 1:1 engagement solutions. We help companies with new customer engagement programs, revamping existing programs, or reviving underperforming programs. Our experts work closely with clients to understand their challenges and determine the best solutions to meet their needs. We optimize current capabilities and identify new technology investments to achieve business objectives. Our implementation teams customize plans based on preferred methodologies and deliver solutions with speed and ROI. We offer certified training programs and staff augmentation services to ensure successful implementation and ongoing support.

Job Title: Lead System Architect (LSA) - Pega Customer Service Integration

Job Summary:

We are seeking an experienced Pega Lead System Architect (LSA) with a strong background in Customer Service integration, particularly with Dialer systems, and exposure to the Customer Decision Hub (CDH) ecosystem. The ideal candidate will be responsible for leading the design, development, and implementation of Pega-based solutions that enhance our customer service capabilities and optimize our decisioning processes.

Key Responsibilities:

• Architectural Leadership: Lead the architectural design and implementation of Pega solutions, ensuring they align with business requirements and industry best practices.
• Customer Service Integration: Develop and integrate Pega solutions with customer service platforms, including Dialer systems, to streamline customer interactions and enhance service efficiency.
• CDH Ecosystem Exposure: Utilize your knowledge of the Customer Decision Hub (CDH) to design and implement solutions that leverage predictive analytics and real-time decisioning for improved customer experiences.
• Solution Development: Oversee the end-to-end development lifecycle of Pega applications, including requirement gathering, design, development, testing, and deployment.
• Team Collaboration: Work closely with cross-functional teams, including business analysts, developers, and quality assurance, to ensure successful delivery of Pega projects.
• Technical Mentorship: Provide technical guidance and mentorship to junior team members, fostering a culture of continuous learning and improvement.
• Performance Optimization: Identify and resolve performance bottlenecks in Pega applications, ensuring optimal performance and scalability.
• Documentation and Reporting: Maintain comprehensive documentation of architecture, design, and development processes. Prepare regular progress reports for stakeholders.
• Compliance and Security: Ensure Pega solutions comply with organizational standards, security policies, and regulatory requirements.

Qualifications:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Advanced degree is a plus.
• Certification: Pega Lead System Architect (LSA) certification is required.
• Experience: Minimum of 7 years of experience in Pega development and architecture, with at least 3 years in a lead role.
• Customer Service Integration: Proven experience in integrating Pega solutions with customer service platforms, including Dialer systems.
• CDH Exposure: Hands-on experience with the Customer Decision Hub (CDH) ecosystem and a strong understanding of its capabilities and applications.
• Technical Skills: Proficiency in Pega PRPC, Java, J2EE, and other relevant technologies. Strong understanding of integration patterns, REST/SOAP services, and data modeling.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
• Communication: Strong verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Team Player: Ability to work effectively in a team environment and collaborate with cross-functional teams.
• Adaptability: Flexibility to adapt to changing business needs and priorities.

Preferred Qualifications:

• Experience in the financial services or telecommunications industry.
• Knowledge of Agile/Scrum methodologies.
• Familiarity with cloud platforms (e.g., AWS, Azure) and DevOps practices.