Role Description:
Job Summary
The Pega Lead System Architect (LSA) is certified in the latest version of Pega and boasts expert knowledge in its architecture, design, and implementation. Adept in every phase of software development, they are proficient in technologies spanning from Application Servers and programming languages to diverse databases and
integration techniques. Additionally, the LSA has hands-on familiarity with the Pega Customer Service Framework and staunchly follows Pega best practices, guiding others to ensure exemplary delivery.Within the Trips Business Unit's modernization initiative, the LSA will be the principal Pega Subject Matter Expert (SME) and contribute to the leadership of a newly formed cross functional team of Pega and backend engineers. They are entrusted with designing and rolling out Pega applications in line with enterprise standards and overseeing the prompt, superior-quality delivery from their developer contingent. In collaboration with a range of stakeholders, including business analysts and project managers, the LSA ensures that the solutions crafted by their team resonate with business goals. As a foundational member of the newly-formed Pega Development Team, the LSA plays a pivotal role in laying the groundwork for sustained success. This involves contributing to shaping the team and skillfully navigating the complex Pega requirements and challenges within the Business Unit, which is adopting a Pega
solution for the first time. They champion knowledge dissemination, stay abreast of Pega technological advances, and guarantee the longevity of their solutions. They will also engage with Booking stakeholders, specifically Customer Support, Operations and Product across the various domains within Booking and collaborate with geographically diverse Booking stakeholders and platforms to ensure the success of Pega in TBU. The LSA is tasked with upholding high quality, well-regulated Pega applications and works in tandem with other delivery units to drive quality, industry best practices, and innovative solutions.
Key Responsibilities
Maintain advanced knowledge of the Pega architecture and all Pega design and implementation practices.
Maintain advanced knowledge about the latest features and tools provided by the Pega platform.
Continuously enhance skill set and knowledge to leverage latest trends, techniques and practices and drive proactive change.
Provide thought- and technical leadership to team members while working with various (senior) stakeholders to solve complex problems and business requirements.
Advocate for the adoption of a reusable components strategy in terms of enterprise solutions seeking to determine and develop repeatable, efficient and optimal ways of implementing Pega.
Act as a mentor to all team members of the CS Platforms Support team with particular focus on the Pega Certified (Senior) System Architects, influencing them in design and developing best practices.
Mentor and monitor the practices applied and quality of team deliverables.
Can demonstrate innate troubleshooting skills when faced with complex problems, working systematically to resolve critical incidents in collaboration with the team in a timely fashion.
Understand, value and consistently provide timely, specific and constructive feedback to team members and stakeholders regarding Pega practices and solutions.
Provide direction and coaching to team members in using the latest Pega studios and tools.
Enable the growth of Pega Citizen Development by providing internal training, upskilling and guidance.
Lead simplistic designs that leverage OotB components and low-code options.
Work with the internal Pega PGC (a COE function) and Booking.com
Architecture groups to define and refine Pega best practices and provide leadership to the team in the adoption of prescriptive development processes.
Consistently design optimal solutions without unnecessary complexity and define a service oriented architecture.
Work closely with the Product team and provide feedback regarding product enhancements needed to support the BU's or organization's needs.
Work closely with the internal IT, Engineering and Architecture teams to understand hardware requirements, network landscape, server topology and integration needs.
Demonstrate leadership ability to back decisions with research and influence stakeholders accordingly.
Demonstrate mindfulness of when to integrate with other products versus using Pega E2E and present the best architecture to meet desired needs.
Knowledge & Skills
Expert knowledge of Pegasystems and Pega Customer Service apps in particular.
Working experience with Pega constellation or DX API.
In possession of valid Pega Lead System Architect certification.
Degree in Computer Science,Information Technology or related field.
Expertise in all phases of software development.
Expertise in application servers, programming languages,relational and non-relational databases and integration
techniques.
Experience in Agile and Scrum methodologies.
Extensive experience in coaching and mentoring more junior team members.
Possesses a natural way of influencing stakeholders.
Independent, good sense of responsibilities and goals.
Excellent communication skills, able to influence and develop strong relationships.
Ability to simplify complex problems.
Capacity to work well under pressure, adapting and responding to changing situations.
