Job Description
Company Description
Lupin Digital Health, a fully owned subsidiary of Lupin, focuses on resetting healthcare benchmarks through Digital Therapeutics (DTx). The company is dedicated to improving patients health outcomes by using technology to provide care at all times. Lupin Digital Health develops an ecosystem that leverages scientific evidence and Machine Learning to enhance the health and happiness of users with chronic conditions. The team consists of young, dynamic, and diverse technology and healthcare professionals working towards revolutionizing chronic care.
Role Description
This is a full-time on-site role for a Patient Counsellor in Mohali district. The Patient Counsellor will be responsible for providing counseling and support to patients with chronic conditions, assisting in their health management, coordinating with healthcare experts, and leveraging digital tools to enhance patient care and outcomes.
Key responsibilities
Stations at a set of pre-defined clinic, hospital, or healthcare center. Could be 2-3 centers/hospitals in a day.
Booking slots for product demonstration and visiting patients as per slots.
Giving patients basic health tips or giving a presentation on lifestyle modification and then taking them through program pitch
Making the program pitch to the patients and/or caregivers in OPD/CCU/Wards patients.
Follow-up with patients who have shown interest in the product for registration and onboarding.
Working with the doctor's staff and office and maintain a database of patients who have shown interest in the product and patients who have signed-up
Giving timely updates to doctor(s) about their patient's information post demonstration as well as post onboarding
Coordinating with doctor(s) about patient camps and awareness sessions if any
Coordinating with the company about patient progress, patient requirements and queries in a timely manner.
What we're looking for:
Someone who can challenge conventional thinking. Someone who's willing to roll-up up their sleeves and drive results. Someone who is willing to walk the extra mile to help patients.
B. Pharm/D Pharm/ BSc (Science/Nutrition)/MSW (Master of Social Work) academic background.
Healthcare product or service exposure/patient facing exposure will be an additional qualification.
Preferable experience as a Coordinator / Counselor / Secretary / Assistant in a Hospital, Diagnostic Lab, Radiology Lab
Must be well versed with basic English and local languages.
Willingness to travel by bike or local conveyance to more than 1 hospital if required within city / base location
Experience: 0-2 years
