Partner Technical Advisor - Power BI

Harman International

Early Applicant

11 days ago
Be among the first 50 applicants

Exp: 1-3 Years

Full time

India

Job Description

Location:n

Bangalore - Karnataka, India - Manyata Park Outer Ring Roadn

Job Family:n

Engineeringn

Worker Type Reference:n

Regular - Permanentn

Pay Rate Type:n

Salaryn

JOB ID:n

R-39448-2024

Description & Requirementsn

About the Role

nA Partner TA (PTA) is a service delivery focused subject matter expert. You would be responsible for incident metrics such as Customer Satisfaction (quality of the support experience), frontline engineer technical readiness and process compliance. You would provide in-depth technical & subject matter expertise for one or more services or scenarios. Primary accountability is to the engineers at a support vendor (also known as a supplier or delivery partner), focusing on the higher volume services and engaging through technical & SME mentorship, readiness and escalation management. You are expected to contribute to technical expertise and issue resolution globally.

nYour Team

nTeam Size: None

nWhat You Will Do

nProvide technical & SME coaching for Delivery Partner (DP) Engineers/Advocates
n

Raise and share opportunities from Voice of the Customer
Partner with the SDM and CSS Training teams (CSS L&D and WWL) to address any readiness gaps, ensuring findings and remediations shared across Delivery Partners and LOBs, as applicable.
Case management duties (incoming inspection, escalations, tech reviews/triage, wellness, reduced 'time to' measures)
Approval of escalations to product group on behalf of DP (known as ICMs, Bugs or similar varies by SBU)
Readiness Content (identify need for and create content; contribute to readiness efforts where you are the SME)
Manage collaboration activities (reactive, proactive, cross-team for complex cases, overall process)
Participate in Product Group Triages (coordinated with Engineer TAs and Service TAs)
Lead or participate in building communities with peer delivery roles (SEE/EE/EEE/TA); may be workload or specialty specific.
Contribute to Supportability activities (case analysis and case pattern recognition, deflection initiatives, and other Supportability improvements working w/SPM, Service TA, PG)
Release Management and Deployment for DP (ensure it happens, don't own directly)
Focus on the quality of engagement, working with the DP Quality team
As a technical/program SME, collaborate with all stakeholders to identify and recommend technical/program process and tool opportunities, leading with innovation within their scope and prioritizing needs when beyond.
Provide Frontline Technical or Sales Operations Oversight to DP
Participate in DP weekly business reviews
Land Time to Competency for DP Resources
Participate in Technical & SME Interviews for New PTA Hires
Direct Customer Contact (to support frontline engineers, periodic case ownership to maintain technical expertise)

nWhat You Need

BI experience like ETL, Data warehousing management, Data Mining, Report Designer, or developer
Heterogeneous Database Management Systems like Oracle, MySQL, SAP etc., Power BI
Programming language such as DAX, MDX, SQL
Conceptual knowledge of Azure/AWS cloud architecture or any Cloud SaaS experience
Computer Science or Engineering related education background. Passion to keep learning advanced BI technologies.
Power BI / Tableau, or similar BI solutions
OLAP/Data warehousing or OLTP/Database
BI Report developing.
YOE 3+ Yrs. (at least 1 year in Support should be preferred)
Day-to-Day activities: Power Bi Admin and Power BI Development
People who have worked in L1 L2 support. Knowledge of Azure Cloud (Certificate is not mandatory)

nWhat Makes You Eligible

Be willing to work in an [office, manufacturing facility, client-site

nWhat We Offer

Flexible work environment, allowing for full-time remote work globally for positions that can

nbe performed outside a HARMAN or customer location

Access to employee discounts on world-class Harman and Samsung products (JBL,

nHARMAN Kardon, AKG, etc.)

Extensive training opportunities through our own HARMAN University
Competitive wellness benefits
Tuition Reimbursement
Access to HARMAN Campus Fitness Center and Cafeteria
An inclusive and diverse work environment that fosters and encourages professional and

npersonal development

nImportant Notice: Recruitment Scams

nPlease be aware that HARMAN recruiters will always communicate with you from an @harman.com email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in @harman.com about a job with HARMAN, please cease communication immediately and report the incident to us through: [Confidential Information].

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.