About Treebo
Treebo is Indias most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 100+ cities, Treebo offers travelers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveler was forced to contend with poor quality and hygiene. We offer our customers a 100% Quality Guarantee involving a full refund of their booking amount in case their experience is not perfect. We are growing at a break-neck pace, having multiplied 3x year-on-year. We are committed to achieving cash breakeven within the next few months and building a long term, sustainable business.
Treebo is a Great Places to Work certified organization. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - Exhibit Owner Mindset, Have the humility and hunger to learn and help learn, amongst others. We strongly believe in offering our people - Treebs, as they are called - unmatched opportunities to learn and grow. If youre looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.
Roles & Responsibilities:
- Improve Partner Relationship - Be the face of Treebo for hotel partners and maintain good relationship with them
- Improve daily operations - Conduct regular inspection of property premises, report any untoward incidents or indications of fraud at the property
- Increase Guest interaction - Interact with guests about their experiences on behalf of Treebo
- Timely issue resolution - by conducting frequent/rigourous audits, Routine Audits like- 5. Daily Quality Audit & Fraud Audit, Periodic Audits Line - F&B, Laundry, Fire Safety, 6. Breakfast etc.Transformation Audits - Initial & Final Inspection
- Better Staff Management & Staff Training - Help hotel staff with challenges/ questions they might have from time to time, getting involved in day-to-day operations, Train and re-train the staff on our standard operating procedures and on use of our technology solution
- Better escalation handling
Requirements
- Candidates with 1 to 3 years of hotel management experience in front office roles preferred.
- If fresher graduates with a degree in hotel management
- Comfortable working with a team
- Have the humility and eagerness to learn/improve
- Have an attitude and approach to simple life problems
- Have experience in handling hotel staff
- Have experience preferably in the Hospitality sector
- Know the basics of the Hospitality Industry
- Be able to handle guest complaints and conflicts
- Be able to train the hotel staff
- Have fluency in English, knowledge of other languages is a big plus
- Have excellent customer service skills
- Have great decision making and problems solving skills
- Have Good leadership skills
- Have the ability to motivate staff
