In this role, you will collaborate with respective leaders to deliver systems, tooling, and insights that drive an elite customer experience; The Service Operations Analyst will help drive the development and execution of our customer operations in conjunction with our overall go-to-market strategy and business objectives
This individual will be responsible for administering Gainsight, ensuring the effective management of customer data, and driving insights that support our revenue strategies
The ideal candidate has 3-5 years of professional experience, with a strong background in Gainsight administration and a passion for improving operational efficiency
Responsibilities
Gainsight Administration: Manage and maintain the Gainsight platform, ensuring data integrity and system functionality
Configure and customize Gainsight to meet the businesss needs, including workflows, reports, dashboards, and integrations
Provide technical support and training to end-users, ensuring they can effectively utilize Gainsight for their needs
Monitor and troubleshoot any issues with the Gainsight platform, working with Gainsight support as necessary
Data Management and Analysis: Collect, analyze, and interpret customer data to identify trends, insights, and opportunities for revenue growth
Develop and maintain reports and dashboards that provide visibility into key revenue metrics and performance indicators
Collaborate with cross-functional teams to ensure data accuracy and consistency across systems
Process Improvement: Identify and implement process improvements to streamline revenue operations and enhance overall efficiency
Work closely with sales, marketing, and customer success teams to align processes and ensure seamless handoffs
Develop and document standard operating procedures (SOPs) for revenue operations activities
Project Management: Lead and participate in projects aimed at improving revenue operations and customer experience
Ensure projects are delivered on time, within scope, and with high-quality results
Qualifications
3-5 years of experience in operations, project management, technology, finance, or management consulting or related field
Excellent communication and social skills; articulates thoughts and ideas clearly, concisely, and persuasively
Extensive experience using quantitative/business intelligence tools
Demonstrated business acumen and understanding of corporate operations
Results orientated with a proven track record of flawless execution, high attention to detail and strong sense of urgency
Strong project/program management experience to manage timelines and drive to outcomes
Proven success in achieving results through others and being a strong team player
Preferred
Prior experience utilizing SFDC and/or Tableau highly preferred Gainsight admin certification EEO Statement iCIMS is a place where everyone belongs
