The Partner Operations Analyst will drive the development and execution of our partner operations in conjunction with our overall go-to-market strategy and business objectives
This role is focused on practice excellence - delivering the data and tools to measure success, while implementing standard processes and systems to drive an impactful partner organization
Responsibilities
Build dashboards, tools, and reports to evaluate performance baselines and targets by team and role
Develop and monitor reports within Excel, SFDC, or Tableau that provide the detail
Partner leaders need to effectively run their business
Provide insights relating to root causes of what impacts attainment of those objectives results
Propose framework and cadence of data insights delivered to the business in partnership with Partner leads
Serve as liaison between partner operations team and Services and Sales departments to ensure alignment on key cross functional initiatives
Help drive partner engagement by reviewing accounts and making recommendations to drive improvements to partner s operational health
Research and evaluate trends in SaaS Partner strategies to recommend opportunities for process and systems improvements
Work closely with department leadership to inspect and advance process quality and prioritize opportunities for improvement
Collaborate with the GTM Enablement & Training teams to ensure that process documentation exists in support of teamwide training efforts
Develop an in-depth understanding of department s strategy, objectives and goals and tie them to the broader business
Qualifications
3-5 years of experience in operations, project management, technology, finance, or management consulting or related field
Excellent communication and social skills; articulates thoughts and ideas clearly, concisely, and persuasively
Extensive experience using quantitative/business intelligence tools Demonstrated business acumen and understanding of corporate operations
Results orientated with a proven track record of flawless execution, high attention to detail and strong sense of urgency
Strong project/program management experience to manage timelines and drive to outcomes
Proven success in achieving results through others and being a strong team player
Preferred
Prior experience utilizing SFDC and/or Tableau highly preferred EEO Statement iCIMS is a place where everyone belongs
We celebrate diversity and are committed to creating an inclusive environment for all employees
Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities
So, regardless of how your diversity expresses itself, you can find a home here at iCIMS
