- We seek a specialist to join the Channel Partner Experience team and manage the commission solutions inbox
- This person will analyze the partner s commission disputes, complete the request to the best of their ability, and/or track down the correct support person to assist with resolution
- This person will need to learn the partner sales model, the payment processes, and be able to manage customer service disputes
- They will be communicating directly with partners via our commission solutions email inbox
- In addition to the finance-related tasks, this person will assist with our other PX programs including Partner Contracts, Partner Enablement, and Partner Portal
Roles and Responsibilities
Finance :
- Manage the commission inbox and respond to all commission disputes within the stated SLA.
- Traffic the requests to the corresponding support team like Finance, Billing, National Partner Team, escalate to management, etc
- Produce monthly reports for Technology Services Distributors.
- Troubleshoot disputes by checking commission statements, verifying salesforce accuracy, and recalculating payments when necessary.
- Assist Sr Channel Program Manager with the Commission Exception process, tracking requests and their approvals.
Legal :
- Assist with creating legal addendums, partner contracts, and other sales-related legal documents using pre-developed templates. (no legal background necessary).
- Track signatures and countersignatures on legal documents.
Enablement :
- Assist with the management of our Vonage Verified Program including VV inbox, certificates, and pre and post-event emails.
Partner Experience Portal:
- Assist with portal access requests.
Qualification & Skills
- Bachelors degree in Finance, BCom, Accounting, Business Administration / Preferably M.Com.
Language Proficiency: Excellent in both written and spoken English.
Customer Service Experience: Proven experience in delivering excellent customer service and dispute resolution.
Commission Calculation: Experience with commission calculation methodologies and best practices.
Attention to Detail: Strong attention to detail and an analytical mindset.
Critical Thinking: Demonstrated critical thinking skills and the ability to work autonomously to solve unique situational problems.
Logical Thinking: The candidate should be able to visualize the problem and utilize mind maps to organize all the information available visually. The candidate must be able to follow a structured and rational approach to problem-solving and decision-making..
Time Management: Ability to manage time effectively to meet all SLAs in dispute resolution and project completion.
Excel Proficiency: Expected to be proficient in intermediate MS Excel skills, and preferred hands-on experience with macros, complex formulas, and data visualization tools.
Data Manipulation Skills: Excellent skills in manipulating data in spreadsheets, including the use of pivot tables, V-lookups, sorting, and filtering.
Strategic Thinking: The candidate should possess the ability to see the bigger picture.
Problem-Solving Abilities: Strong problem-solving abilities to address and resolve issues efficiently.
Additional Skills Preferred
- Adaptability: Ability to adapt to changing priorities and handle multiple tasks simultaneously.
- Conflict Resolution: Skills in conflict resolution to handle disputes and maintain positive working relationships.
- Accounting Principles: Strong understanding of accounting principles and financial reporting.
- Reconciliation Skills: Proficiency in reconciling discrepancies in commission statements and financial records.
- Financial Analysis: Ability to perform financial analysis to identify trends, issues, and opportunities for improvement.
- Compliance Knowledge: Understanding of compliance regulations related to commissions and financial reporting.
- Accuracy in Data Entry: High level of accuracy in data entry and record-keeping to ensure correct commission payouts.
What's in it for you
Constant Learning and an entrepreneurial growth mindset. Employee centric benefits plan including but not limited to Comprehensive Health Insurance, generous Leave Policy, Covid Support, Vaccination drives, we'llbeing sessions, real time grievance redressal and work flexibility.
