Key Responsibilities
- Take ownership and responsibility for driving standardization and improvement of offshore P2P and TPRM processes
- Lead, train, manage, and develop offshore P2P and TPRM
- Understand, document, and build consistent and repeatable end-to-end P2P processes
- Build & maintain documentation to institutionalize and transfer knowledge; develop training materials and train P2P users and offshore team
- Establish common tools and processes across the enterprise
- Review workflow daily, identifying and resolving any roadblocks with on and offshore associates
- Identify areas of improvement and opportunities to advance P2P metrics and streamlining processes and operations
- Leverage Workday technology to drive acceleration of P2P automation
- Responsible for data integrity of offshore team's work and building a team of excellence and consistent and timely delivery
- Map controls to processes and support review of key risks and associated controls for key functions
- Understand and deliver upon KPIs; identify and deploy tactics for improvement
- Build process and systems training and refresh when necessary; conduct training as required
Required Skills And Experience
- 10+ years of directly related experience in supporting P2P and TPRM policies, processes, and governance.
- Superior oral and written communications skills; adept at explaining functions and processes to uninitiated users and drive positive results
- Solid ERP P2P system experience Workday preferred.
- Deep understanding of best in class P2P and TPRM processes including but not limited to: PO management, accounts payable, invoice processing, T&E process mgmt., reporting and analysis, and contract management and administration
- Data driven and comfortable managing with metrics and KPIs
- Experience in managing risk and controls
- Continuous improvement mindset with an ability to work in a cross-functional, global, and fast-paced environment
- Action and delivery-oriented associate with an ability to develop strong relationship with stakeholder on and offshore
- Strong experience in managing teams of various levels and skillsets
- Experience in leading and developing an offshore team to support US based stakeholders
- Ability to be creative and develop out-of-the box solutions and to work with abstract concepts to develop strategies and opportunities.
- Ability to analyze, evaluate and present results to varied audiences.
- Ability to work independently and as a member of a team.
- Ability to manage multiple projects and priorities simultaneously.
- Advanced experience in Microsoft Office Suite. (Excel, PowerPoint, Word)
- Schedule flexibility to meet with US based associates in EST and CST time zones
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [Confidential Information]
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