Responsibilities:- Taking detailed notes and liaising with the District Manager and other HQ departments.
Reporting directly to the District Manager of all issues (Company operational targets, through ensuring a consistency of operation, product delivery, customer service and approach) and takes prompt corrective action where necessary or suggests alternative courses of action.- Liaison between HQ and outlet level staff, ensuring that all communications are passed down in a timely manner.
Managing daily operations such as providing support and guidance to all PIC within the locations assigned.
- Coaching Outlet Supervisor in managing shifts which include daily decision making, scheduling, planning while upholding standards, product quality and cleanliness.
Check, follow up and ensure team member attendance is recorded.- To ensure that there is sufficient manpower and headcount at their respective outlet to have a smooth flow on daily operation.
Ensuring that all Trainings are completed on time and follow up on the staff progress at the location.
- Participating in meetings and able to supervise the outlet schedule and operations.
Ensure all outlets are compliant with operational standards, and company policies.- Investigate, report, coach and take necessary actions towards misconduct issues that come across under their supervision.
Be able to meet deadlines on preparing documents, reports and updating records.
- Ensuring the highest levels of customer service. Supporting your employees to enable them to be accountable for delivering good customer service.
Review sales performance data of respective outlets and maximize sales opportunities by looking out for other business opportunities to ensure sales targets are met.- To ensure cash handling at ZUS location is implemented following the company standards.
Performs additional duties and responsibilities as required or requested.
Must possess at least a Diploma/Degree in any disciplines and minimum 5 years of retail experience in managerial level
- Computer literate with good command of both written and spoken English and Malay.
Excellent interpersonal skills, time management, data analysis, detail-oriented and problem-solving skills.- Strong leadership and coaching skills.
Positive attitude and willingness to learn.
- Possess own transport and willing to travel.
Willingness to work overtime and Public Holiday if required.
Job Type: Full-time
Pay: RM3,- 00 - RM4,000.00 per month
Benefits: - Opportunities for promotion
Professional development
Schedule:
* Fixed shift
