OBJECTIVE:
The objective of an Customer Service Manager is to manage the operations of the outlet effectively, drive sales, ensure customer satisfaction, and maintain operational efficiency.
ROLES AND RESPONSIBILITIES:
- Oversee day-to-day operations of the Customer Service, including opening and closing procedures, inventory management, and ensuring cleanliness and maintenance.
- Develop and implement strategies to maximize sales and achieve revenue targets.
- Monitor and analyze sales performance, identifying areas for improvement and implementing corrective measures.
- Train, supervise, and motivate staff to deliver exceptional customer service and meet performance goals.
- Ensure compliance with company policies, procedures, and quality standards.
- Handle customer inquiries, complaints, and resolve issues in a timely and satisfactory manner.
- Maintain effective communication and coordination with other departments, such as marketing, finance, and procurement.
- Conduct regular stock checks, manage inventory levels, and minimize wastage.
- Implement marketing initiatives and promotions to drive foot traffic and increase sales.
- Monitor and control operating costs, including labor, supplies, and overhead expenses.
Requirements
SKILLS REQUIRED:
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Skills
DESCRIPTION
1
Leadership
Ability to lead and inspire a team
2
Communication
verbal and written communication skills
3
Sales and Marketing
Strong knowledge of sales techniques and marketing strategies
4
Customer Service
Dedication to delivering exceptional customer experiences
5
Problem-Solving
Analytical thinking and problem-solving skills to address challenges
6
Financial Acumen
Understanding of financial reports, budgets, and cost control
7
Interpersonal Skills
Ability to build and maintain positive relationships with customers and staff
8
Adaptability
Flexibility to adapt to changing situations and demands.
9
Technology Proficiency
Familiarity with point-of-sale systems and other relevant software.
10
Education
A bachelor's degree in business administration, hospitality management, retail management
11
Experience
3 years of previous experience in a supervisory or management role within the retail, hospitality, or food and beverage industry is highly desirable.
