The Outlet Incharge is responsible for managing the daily operations of a retail outlet, ensuring that sales targets are met, and providing excellent customer service. This role involves overseeing staff, maintaining inventory levels, ensuring the store is visually appealing, and driving business growth through effective management practices.
- Oversee all day-to-day operations of the outlet, ensuring smooth functioning.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.- Ensure that the outlet is always clean, well-organized, and adequately stocked.
Drive sales to meet or exceed targets, implementing strategies to improve sales performance.
- Provide exceptional customer service, addressing any customer complaints or issues promptly.
Train staff to provide high-quality service and support to customers.- Manage and supervise a team of sales associates, including scheduling, training, and performance evaluation.
Foster a positive work environment that encourages team collaboration and growth.
- Identify training needs and provide coaching to improve staff performance.
Monitor inventory levels to ensure adequate stock is available and minimize losses due to shrinkage or wastage.- Conduct regular stock checks and audits to maintain inventory accuracy.
Coordinate with suppliers to ensure timely delivery of goods and manage any stock discrepancies.
- Ensure the store layout and displays are visually appealing and aligned with company standards.
Implement promotional campaigns and seasonal displays to attract customers and drive sales.- Regularly update displays to reflect current promotions, trends, and new arrivals.
Monitor and control expenses to maximize profitability, including managing petty cash, and controlling shrinkage.
- Prepare daily, weekly, and monthly sales reports for management review.
Ensure all financial transactions are processed accurately and in compliance with company policies.- Ensure the outlet complies with all company policies, procedures, and local regulations.
Maintain a safe working environment for staff and customers by adhering to health and safety standards.
- Conduct regular checks to ensure the outlet is secure and report any issues to management.
Plan and execute local marketing activities to increase footfall and sales.- Collaborate with the marketing team to implement national campaigns at the store level.
Gather customer feedback to help inform future marketing strategies.
Job Type: Full-time
Schedule:
Experience:
- total work: 2 years (Preferred)
Work Location: In person
