Outbound Sales Specialist

EOSGlobe is a business process management company. With over two decades of extensive domain expertise, we offer high-quality services powered by cutting-edge digital technologies. Our diverse business portfolio comprises Next-Gen BPO and KPO services, specializing in implementing technology-first, client-specific contact center solutions. Through the use of Artificial Intelligence and Deep Learning Neural Networks, we provide Omni channel solutions for customer assistance and end-to-end customer life cycle management.

Designation: Team Leader - Outbound Sales (BPO Process: Health Insurance)

Location: Bangalore

No of Vacancies: 50 Team Leaders

Language Requirement: Malayalam, Kannada, Tamil, Telugu.

Salary: Based on your last drawn salary.

Responsibilities:

1. Shrinkage Management:

- Monitor and manage shrinkage levels to ensure minimal impact on business operations.

- Implement strategies to reduce shrinkage and maintain optimal staffing levels.

2. Attrition Control:

- Identify reasons for attrition and develop plans to retain employees.

- Implement employee engagement initiatives to boost morale and reduce turnover rates.

3. Data Management and Lead Conversion:

- Analyze lead data and develop strategies to improve lead conversion rates.

- Ensure high levels of connectivity and follow-up with potential clients to convert leads into sales.

4. Agent Handling:

- Manage and supervise a team of outbound sales agents.

- Provide training, support, and guidance to agents to enhance their performance.

- Conduct regular performance reviews and provide feedback.

5. Performance Tracking:

- Track and report on key performance indicators (KPIs) for the team.

- Ensure the team meets or exceeds sales targets and quality standards.

6. Compliance and Quality Assurance:

- Ensure adherence to company policies, procedures, and regulatory requirements.

- Maintain high standards of quality in customer interactions and sales processes.

Qualifications:

Proven experience in a similar role within a BPO environment, preferably in the health insurance sector.

Strong leadership and team management skills.

Excellent communication and interpersonal skills.

Ability to analyze data and develop actionable insights.

Strong problem-solving skills and a proactive approach to work.

Ability to work under pressure and meet targets.

If interested, mail your resume at [Confidential Information] or call any one of the following numbers -

• Carol 9930474967
• Aarti 8898533644
• Vikas 7378599818