Out systems Application Support

• In this role you will be supporting web-based software applications. We need your leadership, agility, courage, strong communication skills, passion for learning, resilience and self-awareness.
• Provide support for OutSystems Platform and web applications developed on the platform
• Able to work for extended hours and on weekends as needed to handle high priority issues
• Ability to identify, troubleshoot, and recommend solutions for production incidents of moderate to high complexity
• Follow standard procedures, documentation, and notification to implement changes to restore service for production issues
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Provide prompt and accurate feedback to customers.
• Ensure proper recording and closure of all issues
• Document knowledge in the form of knowledge articles, technical notes, and/or training material to be used by other team members.
• Meet defined Service Level Agreements and Key Performance Indicators (defined as part of company s goals setting process)
• Maintain phone, chat and email coverage during working hours
• Any other responsibilities and tasks given by the management, appropriate to the role.
• Participate in regularly scheduled technical or business focused meetings to ensure excellent cross-team communication
• The Minimum Qualifications Bachelor of Science degree in Computer Science, Information Technology, Engineering or similar technical field of study
• 3+ years of experience OutSystems Platform and web applications developed on the platform

The Ideal Qualifications

Technical Skills

• 1+ years of experience IT support on OutSystems or similar Low Code Application Platform

• 2+ years of IT support in web applications and APIs

• Experience using ServiceNow, JIRA and Confluence Soft Skills

• Self-managed and motivated individual with strong leadership skills

• Excellent written, oral and presentation skills
• Works with minimal oversight and proactively communicates status and risks to project leadership
• Demonstrated sharp, analytical, problem solving, and decision-making skills
• Ability to work well in a team environment
• Responsible for SLA compliance for response and resolution
• Ability to own and drive issues to resolution