ORM Executive

Company Description

Locobuzz is a SaaS platform that converges with technologies such as Artificial Intelligence, Machine Learning, Big Data Analytics, and Automation, to provide brands with a 360-degree Customer Experience Management Suite. Locobuzz's powerful analytics algorithms have helped seasoned brands establish a strong foothold in the digital hemisphere and transformed their customer experience journeys.

Role Description

Real-time tracking and manning a command center.

Responding to Customers Queries and Complaints on a real time basis.

Mention search and action, action on negative/neutral/positive mentions.

Manage work efficiently, generate ideas collaboratively with the team, and must have a passion for content.

Fast thinking individual who can create content on a variety of complaints, queries or request

Ability to propose logical solutions as well as communicate them clearly and effectively

Sets processes in place for managing the key tasks

Manage presence in social networking sites including Facebook, Twitter, LinkedIn, Google+ and other similar community sites, posting on relevant blogs, and seeding content into social applications as needed.

Monitor effective benchmarks for measuring the impact of social media programs, and analyze, review, and report on the effectiveness of campaigns to maximize results.

Monitor trends in social media tools, digital platforms and other applications

Encouraging adoption of relevant social media techniques into the corporate culture and into all the company'sservices

Maintaining Daily, Weekly, Monthly, Quarterly and Yearly Reports

Taking care of all deliveries of the client as per SLA

Key Skills/Experience;

Bachelor's degree from any stream

Excellent written and verbal communication skills

Strong grammatical knowledge and keen attention to detail

Strong research skills

The ability to collect and analyze data volumes to derive the right insights

Team player.

Good time management and Proficient with MS Office

Good knowledge about Social Media Platforms