ORM Executive

About Cog Culture: We are a full-service marketing communications agency with a decade-long experience in transforming ideas into impactful brand narratives. With a dynamic team of over 100 skilled professionals, we have excelled across diverse sectors, earning recognition as the No.1 Independent Integrated Agency at the Goafest Creative Abby Awards and as the Design Agency of the Year 2023. Internationally, our achievements include winning Gold in Brand Design Identity and Live Events at the Golden Award of Montreux 2023. On the digital front, our B2B Fintech Campaign has been honored with the Brand Equity Digiplus Award, Afaqs Digies Digital Awards, and E4m Prime Time Awards. Our commitment lies in crafting compelling stories through creativity, innovation, and strategic thinking.

Role Name: ORM Executive

Responsibilities:

1. Monitor and review user comments, suggestions, feedback and complaints across social

handles and platforms manually and using the related tools wherever possible

2. Connect, converse and engage with the target audience on digital platforms & across, on

behalf of the brand thereby attending response management

3. Respond to negative comments and feedback, and redress complaints within the client's

specified turn-around time thus making the user journey with the brand worthwhile

4. Create brand awareness by primary means of addressing user queries and maintaining

the brand reputation by changing the perception of people online

5. Acknowledge compliments & showcasing the same on-brand social media pages

6. Identify and utilize social listening tools for response management