Order Specialist

Onit

Early Applicant

5 months ago
Be among the first 50 applicants

Exp: 3-5 Years

Pune, India

Job Description

Ensure adherence to the order management checklist, verifying that all steps are completed accurately and in a timely manner.
Manage and process customer orders, ensuring all details are accurately recorded and maintained in the system.
Coordinate with cross-functional teams (sales, finance, legal, etc.) to resolve any order-related issues.
Conduct detailed reviews of customer contracts, focusing on legal redlines and ensuring all agreed-upon terms are accurately reflected in the deals.
Collaborate with the legal team to address any discrepancies or concerns identified during the contract review process.
Maintain a comprehensive understanding of contract terms and conditions to ensure compliance.
Help with the contract lifecycle from drafting, negotiation, approval, signature, and renewal when applicable.
Maintain a repository of all active and historical contracts, ensuring easy retrieval and reference.
Analyze order data to identify trends, discrepancies, and areas for improvement.
Prepare regular reports on order metrics and KPIs for management review.
Use data insights to recommend and implement process improvements.
Conduct periodic audits of contracts and orders to ensure ongoing compliance and accuracy.
Serve as the primary point of contact for internal stakeholders regarding contract and order status.
Liaise with the Finance department to ensure accurate and timely invoicing based on contract terms.
Collaborate with Legal to address any contractual issues or amendments.
Develop and implement best practices for deal desk and order management to enhance efficiency and accuracy.
Stay up to date with industry trends and innovations, incorporating relevant practices into the order management process.
Train and mentor team members on best practices and new procedures with opportunity management within Salesforce.

Required Skills:

3+ years of experience in order management, contract administration, or a related role within the SaaS industry.
Good understanding of contract law and commercial terms, particularly in a SaaS environment.
Proficiency in using CRM and ERP systems (e.g., Salesforce, Intacct).
Excellent organizational skills with a high degree of attention to detail.
Ability to work independently and collaboratively in a fast-paced environment.
Proficiency in Microsoft Office Suite, particularly Excel and Word a plus.
Familiarity with contract management software is a plus (SFDC CPQ).