As an Order Processor, you will be responsible for efficiently and accurately processing customer orders from receipt to fulfillment. Your primary objective will be to ensure that orders are processed in a timely manner, with a strong focus on accuracy and attention to detail. You will play a crucial role in ensuring customer satisfaction by coordinating order processing activities and maintaining effective communication with internal teams and external partners.
Duties and Responsibilities:
- Perform all duties relating to the processing of customer orders with a high degree of accuracy (orders range from basic stock to highly configured)
- Convert an order from a quote or excel sheet to a sales order in company's ERP system and ensure completeness and accuracy
- Ensure accuracy of order details, including product codes, quantities, pricing, and shipping information
- Verify order information against customer records, pricing agreements, and inventory availability. Resolve any discrepancies or issues that may arise during the order processing stage
- Knowledge of common substitutions for items not in stock; able to verify with management accordingly
- Work with purchasing department to determine ETA for any order items not in stock
- Periodically correspond and communicate with customers - electronically and verbally; to include information such as delivery agent's details, customer's PO, freight charges, etc
- Communicate with customers on discrepancies, order conflicts, and shipping delays
- Create SOT for the sales order
- Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience
- Track the status of orders throughout the fulfillment process, from order entry to shipment. Provide regular updates to customers on the status of their orders and address any inquiries or concerns promptly
- Proficient in using Enterprise Resource Planning (ERP) software like SAP, Oracle, or Microsoft Dynamics to process orders
- Strong communication skills, ensuring clear and concise correspondence with customers and internal departments
- Proven track record of spotting errors, maintaining meticulous records, and ensuring data integrity throughout the order process
- Skilled at identifying discrepancies or issues in order processing and resolving them swiftly to avoid delays or errors
- Ability to handle customer inquiries or issues related to orders, providing exceptional service and follow-up where needed.
- Other duties as assigned
Requirements
- High School diploma or similar
- Excellent customer service skills
- Detail oriented and dependable
- Ability to work independently
- Strong verbal and written communications
- Excellent analytical, problem-solving, organizational, follow-up, and a sense of urgency are required
- Thrive in working in a fast-paced environment
- Experience using an ERP system a plus
- Strong Excel skills, (formulas, vlookup, etc.)
Benefits
Health, dental, vision insurance, 401(k) and Paid Time off
