Order Management Specialist

Pune

Ferrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella , Tic Tac , Ferrero Rocher , Raffaello , Kinder Bueno and Kinder Surprise . As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero Group is loved by generations around the world. The secret to our global success38,767 dedicated employees who celebrate care and quality to craft a business, careers and brands we are proud of. Join us, and you could be one of them.

Ferrero is committed to building a diverse and inclusive culture in which all employees feel welcomed and appreciated and have the same opportunities. We believe all of our people are equally talented in their own way. In nurturing the curiosity and natural abilities of our employees, we provide them, generation after generation, the means to succeed personally and professionally, enabling them to craft their journey at Ferrero. The diversity of our talents is what makes our work environment multicultural, innovative and highly rewarding.

To process orders of Finished Goods and POSM for all channels on timely basis to ensure 100% Service Level.
Co-ordinate with Sales, Finance, Trade Marketing and Commercial Network to ensure seamless communication and highest customer satisfaction.

1) Order Management FG & POSM - Ensure all orders received from Customers on day-to-day basis are timely and correctly processed thereby helping to achieve 100% Service Levels for respective customers within assigned channels.
Ensuring timely closure of orders by assigning correct reason codes.

2) Co-ordinate with all Customers/ Key Accounts, Sales, and Supply Chain for smooth processing of orders.

3) Perform data analysis thereby ensuring improvement in all KPIs and publishing of relevant reports/dashboards.

4) Work on the assigned projects with cross functional teams on improvement in Service Levels and freshness

5) Effectively ensure Governance, Risk and Compliance to policies and processes for Customer Service in consistency with Group Standards.

6) Ensure efficient management of appointment confirmation (in case of Modern Trade and E com customers) and timely deliveries.

7) Ensure efficient end to end management of Customer and Product Master Data

8) Stock Freshness Management Ensuring Freshness of the stocks is well managed by adhering to FEFO and timely escalation to respective stakeholders

9) Sales Returns Management Ensuring minimal sales returns and timely accounting of the same.

Post Graduate with about 4 years of work experience

Job Referral Code: C

Consumers, quality and care are at the heart of everything we do. So, to be successful at Ferrero, you ll need to be just as consumer and product centric as we are - dedicated to crafting brilliant results for consumers around the world.