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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Career Level - IC3
Position Overview
Position is for a Techno-functional Professional, preferably with some implementation background in Oracle Cloud HCM/Financial/SCM Applications.
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.
Job Responsibilities
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
Education & Experience
BE, BTech, MCA , CA or equivalent with 6.5 + CGPA preferred. Other qualifications with adequate experience may be considered.
3+ years relevant working experience
We Expect Candidate To Have
- Good communication and Analytical Skills
- SaaS Certified
- Functional consultants should have expertise in business flows for a chosen domain in a product pillar, understand business requirements and should be able to propose solution to the client, also should be able to contribute in automation or fine tuning the solution. Also, be able to drive the team to deliver the proposed solution.
Technical consultants should be able to lead complex issues and escalations involving technical components.
- Should be able to contribute to business development through involvement in Discovery Sessions/estimations/POCs/solutioning
- Very good Knowledge of SQL/PLSQL and reporting technologies.
- Should be flexible to work from Client Location on need basis
Fusion HCM Consultant
Hands on experience in Functional Modules - Core HR, Compensation, Payroll, Time & Labor, Absence Management and Benefits
Skills
Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, HSDL), HCM Extract.
Fusion ERP Consultant:
Hands on experience in General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Expenses
Technical Skills: Developing OTBI, Smart View & FRS Reports, FBDI templates, BIP, SQL
Fusion SCM Consultant
Hands on experience in Inventory, Purchasing, Order management, and Manufacturing knowledge in the Cloud.
Good to have skills: Oracle E-Business Suite Applications (R12) , Knowledge of Costing
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Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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