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Position is for a Techno-functional Support Professional, preferably with some implementation background in Oracle Cloud HCM/Financial/SCM Applications.
Responsibilities include but are not limited to providing excellence in customer service support, diagnosis, replication, resolving Functional and Technical issues of complex and critical service requests. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each issue reported by customer.
Job Responsibilities
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
Education & Experience
BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.
5+ years relevant working experience
##Functional/Technical Knowledge & Skills:
Must have good understanding of the following Oracle Cloud Financials version 12+ capabilities:
We are looking for a techno-functional person who has real-time hands-on functional/product and/or technical experience; and/or worked with L2 or L3 level support; and/or having equivalent knowledge.
We Expect Candidate To Have
- Strong business processes knowledge and concepts.
- Implementation/Support experience on either of the area -
- ERP - Cloud Financial Modules like GL, AP, AR, FA, IBY, PA, CST, ZX and PSA or
- HCM - Core HR, Benefits, Absence, T&L, Payroll, Compensation, Talent Management or
- SCM - Inventory, OM, Procurement
Candidate must have hands on experience minimum in any of the 5 modules on the above pillars.
- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.
- Technically Strong with Expert Skills in SQL, PLSQL, OTBI/ BIP/FRS reports, FBDI, ADFDI, BPM workflows, ADF Faces, BI Extract for FTP, Payment Integration and Personalization.
- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios using Oracle Cloud.
- Strong problem solving skills.
- Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers.
- Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities.
- Strong team player so you leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams often.
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers on a daily basis.
- High flexibility so you remain agile in a fast changing business and organizational environment.
- Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities.
# Personal Attributes:
- Self driven and result oriented
- Strong problem solving/analytical skills
- Strong customer support and relation skills
- Effective communication (verbal and written)
- Focus on relationships (internal and external)
- Strong willingness to learn new things and share them with others
- Influencing/negotiating
- Team player
- Customer focused
- Confident and decisive
- Values Expertise (maintaining professional expertise in own discipline)
- Enthusiasm
- Flexibility
- Organizational skills
- Values and enjoys coaching/knowledge transfer ability
- Values and enjoys teaching technical courses
Note
Shift working is mandatory. Candidate should be open to work in evening and night shifts on rotation basis.
Career Level - IC3
This Job description is for Fusion HCM , Fusion SCM and Fusion ERP.
- Graduate with 6.5 + CGPA
- Good communication and Analytical Skills
- SaaS Certified.
4)6+ Year of relevant experience
- Functional consultants should have expertise in business flows for a chosen domain in a product pillar, understand business requirements and should be able to propose solution to the client, also should be able to contribute in automations or fine tuning the solution. Also, be able to drive the team to deliver the proposed solution.
Technical consultants should be able to lead complex issues and escalations involving technical components.
- Should be able to contribute to business development through involvement in Discovery Sessions/estimations/POCs/solutioning
- Very good Knowledge of SQL/PLSQL and reporting technologies.
- Support process/Project management knowledge in PeopleSoft and certification(ITIL/PMP) are preferred.
- Should be flexible to work from Client Location on need basis Fusion HCM Consultant :
Hands on experience in Functional Modules - Core HR, Compensation , Time & Labor,Payroll, Absence Management and Benefits
Skills
Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, HSDL), HCM Extract. Fusion ERP Consultant:
Hands on experience in General Ledger, Accounts Payables, Accounts Receivables, Fixed Assets, Cash Management, Expenses
Technical Skills: Developing OTBI, Smart View & FRS Reports, FBDI templates, BIP, SQL Fusion SCM Consultant:
Hands on experience in Inventory, Purchasing, Order management, and Manufacturing knowledge in the Cloud.
Good to have skills: Oracle E-Business Suite Applications (R12) , Knowledge of Costing
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