Company Description
Harsco Corporation is a market-leading, global provider of environmental solutions for industrial, retail and medical waste streams, and innovative equipment and technology for the rail sector. We have an unrivalled breadth of experience across the globe and an impressive reputation stretching back more than a century. Based in Camp Hill, PA, with more than 13,000 employees and the company operates in more than 30 countries.
About Harsco GSC
Harsco GSC handles a wide range of services, finance and accounting shared services, global HR shared services, providing IT Service and helpdesk support and market research support to Harsco globally. We are Operating since 2008 & Serving 30+ Countries
Job Description
Primary Responsibilities and Activities
- Establish solid relationship with Business - understanding their pain areas, new requirements, road map, etc., and address/algin to them seamlessly.
- Constantly review and align CE/ESOL Business processes/practices toward Industry Best processes/practices.
- Design solutions and new features and present/sell to Business.
- Manage CE/ESOL Business Expectations and Escalations promptly.
- Align closely with Harsco IT Strategies.
- Constantly follow Oracle, focusing on new features, releases, etc.,
- Oversee/extend Production Support of Oracle 12.2.9, per Service Levels.
- Engage Oracle Functional, Technical and DBA resources appropriately across Support, and New Solutions and New Projects Implementation.
- Focus on full/effective utilization of self/team constantly reducing ticket inflow, flag repetitive issues as Problem tickets and resolve with permanent solutions.
- Ensure majority of the effort of the team is spent towards Value Added Services New Solutions, New Projects Implementation, etc.,
- Focus on Continuous Improvement initiatives.
- Focus on Automations and Innovative/non conventional solutions.
- Coach/guide and motivate the team to elevate their Technical Skills as well Managerial Skills to grow horizontally as well as vertically.
Qualifications
Experience
Resource should have 14+ years of Oracle ERP Solution/Consulting Experience.
Knowledge And Skills
- Strong Oracle ERP Applications hands on experience to design and present/sell the solutions self.
- Solid Oracle ERP Production Support experience, handson as well as Project Lead/Manager.
- 7 to 10 End to Oracle ERP Implementations experience, as SME as well as Project Lead/Manager.
- Solid SME skills in Finance and/or Procurement.
- Lead large/long Implementation Projects.
- Solid Client Facing/Stake Holders and Escalation/Expectation Management experience.
- Solid experience in Month, Quarter and Year Closure.
- Solid experience in Technical aspects of Oracle ERP, not just Functional.
- Solid experience in at least 3 Industries Business Processes and Practices.
- Solid experience in IT Governance, ITIL, Internal Controls and SOX/SOD.
- Solid experience in SDLC for large waterfall model implementation projects.
- Solid experience prioritizing/delivering Support, Enhancements and Projects with same team.
- Solid People Management skills and Interpersonal skills.
- Solid slide pack making and presenting skills.
Working Conditions
There is a requirement and expectation of this role for some travel to other sites and/or offices within Harsco. This role will have direct reports and will report into Global Oracle Applications Lead.
Additional Information
Disclaimer
The information about this job description given above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
