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As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Career Level - IC3
Job Description
Deliver post-sales support for Oracle Fusion - SCM - WMS Cloud/ WFM / BI Cloud
Serve as an Advocate for Customer needs
Resolve Technical and non-technical issues(Techno-Functional Support)
This will be an opportunity to influence features in the product by giving consistent feedback to Product Management and Engineering teams
Collaborate with different technical teams like Cloud-Ops, Product Engineering, Product Management Etc. to resolve customer issues
Take ownership for resolving customer issues and responsible for sharing the knowledge to internal Oracle employees on diverse customer issues/situation and escalated issues
Look at possibilities of automating issue resolutions for frequently reported issues and seek ways to reduce overall time to resolve
Candidate Profile
Candidates with 2 to 3+ years of experience can apply
Preferred Technical Degree BSc/MSc/MCA/B.E/B.Tech/M.Tech
Demonstrates good understanding of Applications at functional and Technical level(Any Application). Experience in any WMS Application Support or Implementation would be an added advantage
Should be able to complete assigned duties with minimal direction from management.
Should be extremely analytical, with good knowledge in SQL and have great communication skills.
Open to work in night shift : 05.30 PM to 02.30 AM
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Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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