Oracle ASCP & Demantra Specialist
Location: Any
We are seeking a skilled and experienced Oracle ASCP & Demantra Specialist to join our Information Technology team. In this role, you will play a vital part in the setup, functionality, integration, and support of Demantra and ASCP applications within the Oracle E-Business Suite environment. Your expertise in these systems will be essential in ensuring efficient operations and providing timely support to both technical and business stakeholders.
Responsibilities
- Utilize your 5 to 8 years of experience in the Information Technology industry, with a strong specialization in Demantra, ASCP, and Oracle EBS.
- Demonstrate a deep understanding and hands-on experience in Demantra and ASCP environment setups, functionality, integrations, and ongoing support.
- Take ownership of daily support activities, including the resolution of tickets. Act as a liaison between business and technical leads to ensure timely issue resolution.
- Showcase your ability to effectively manage teams, timelines, and communication streams, ensuring the successful execution of projects and tasks.
- Provide innovative solutions to complex issues by meticulously analyzing root causes and the potential impact of defects.
- Collaborate closely with client stakeholders to ensure the closure of urgent or high-severity tickets within SLA, as well as month/quarter/year-end closures.
- Coordinate with the Application Development Team and migration team to facilitate the smooth deployment of configuration fix releases in both User Acceptance Testing and Production environments.
- Participate actively in knowledge transfer sessions, contributing to the enhancement of product understanding and domain expertise.
- Exhibit strong verbal and written communication skills in English, effectively conveying technical information to diverse audiences.
- Rapidly grasp business functions, processes, and terminology, enabling you to align technical solutions with operational needs.
- Thrive in a team-oriented environment that spans regions across the globe, collaborating effectively with colleagues from various backgrounds.
- Demonstrate the ability to work independently, taking initiative to drive projects and tasks to successful completion.
Qualifications
- A proven track record of 5 to 8 years in the Information Technology industry, specializing in Demantra, ASCP, and Oracle EBS.
- Proficiency in Demantra and ASCP environment setup, functionality, integration, and ongoing support.
- Strong organizational and leadership skills, capable of managing teams and timelines effectively.
- Analytical mindset with the ability to identify and resolve complex issues systematically.
- Experience working with global stakeholders and managing urgent support situations within SLA.
- Familiarity with coordinating deployment efforts across testing and production environments.
- Active participation in knowledge transfer sessions to enhance product and domain understanding.
- Excellent communication skills in English, both written and verbal.
- Quick learner with the capability to understand business functions and processes rapidly.
- Ability to work both collaboratively in a team setting and independently on tasks.
- Relevant certifications or training in Oracle ASCP, Demantra, or Oracle E-Business Suite would be a plus.
Skills: oracle ascp,oracle ebs,demantra,ascp,sla,integration
